Call Center Specialist – Homeowners P&C

Team Focus Insurance Group

. Handle inbound calls, chats, and task processing from clients and agents regarding personal lines insurance policies.

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Personal Lines Insurance operations, including policy management and client communication. Proficient in handling multiple tasks while ensuring compliance with regulatory standards and maintaining high accuracy.

Highest-signal resume keywords

Personal Lines Insurance ExperienceProperty/Casualty Insurance KnowledgeEffective Communication SkillsProblem-Solving Skills2-20 Or 4-40 License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy ManagementEndorsement ProcessingBilling InquiriesInsurance Systems ProficiencyTask Processing

Soft Skills

Conflict ResolutionDe-Escalation TechniquesSelf-MotivationTeam CollaborationTime Management

Tools & Technologies

Standard Office SoftwareVirtual Meeting Platforms

Certifications & Qualifications

CPCUCIC

Industry Keywords

ComplianceData SecurityClient InquiriesService Level AgreementsWorkflow Troubleshooting

About the role

Key responsibilities & impact

Handle inbound calls, chats, and task processing from clients and agents regarding personal lines insurance policies.
Answer policy questions and provide information about coverage, billing, payments, and endorsements.
Process endorsement changes, policy updates, cancellations, payments, billing inquiries, and related transactions.
Provide requested policy documentation.
Resolve client inquiries, complaints, and requests efficiently.
Prioritize workload to meet service level agreements and departmental standards.
Ensure compliance with company policies, procedures, and regulatory requirements.
Collaborate with team members and leadership to share knowledge and improve workflows.
Participate in training, coaching, team meetings, and performance reviews.
Maintain skill proficiency and current knowledge of policies and procedures.
Troubleshoot workflow or system issues and guide team members on technology use.

Requirements

What you’ll need

Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience.
Knowledge of Property/Casualty Insurance operations and policy elements preferred.
Strong verbal and written communication skills.
Ability to manage multiple tasks efficiently and maintain high accuracy.
Proficiency with insurance systems and standard office software.
Ability to handle difficult or upset clients professionally, using effective de-escalation techniques.
Strong problem-solving and conflict-resolution skills.
Participation in virtual team meetings, training sessions, and performance reviews.
Self-motivated, disciplined, and able to maintain productivity without direct supervision.
An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred.
Dedicated, distraction-free workspace.
Reliable internet connection meeting minimum speed requirements.
Ability to work standard business hours, with flexibility for peak call/chat volumes.
Ability to manage multiple communication channels efficiently from home.
Adherence to data security and confidentiality standards.
Ability to troubleshoot workflow or system issues and provide guidance to team members on technology use.

Benefits

Comp & perks

Medical, Dental, Vision, Life, Pet insurance
Flexible Spending Account
Competitive Salaries
401K Match
Personal Days
PTO Days
12 Paid Holidays
Two Paid Days for Volunteer Service
Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Remote and Hybrid Opportunities Available
Company-provided computer, headset, and other necessary equipment