Quality Analyst

Team Focus Insurance Group

. Conduct monthly audits across calls, tasks, and chat interactions for multiple departments .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance and auditing within P&C insurance, with a strong focus on compliance, accuracy, and effective communication. Capable of managing multiple audit responsibilities while maintaining detailed documentation and adhering to evolving guidelines.

Highest-signal resume keywords

Quality Assurance ExperienceP&C Insurance KnowledgeAnalytical SkillsAttention to DetailStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AuditingQuality Standards EvaluationDocumentation of FindingsScoring DecisionsCompliance ReviewDeadline ManagementGuideline InterpretationAudit Dispute ResolutionCalibration Session FacilitationMulti-Department Support

Soft Skills

Organizational SkillsTime ManagementCollaborationProfessional CommunicationIndependent Work

Industry Keywords

P&C InsuranceQuality AssuranceAuditing StandardsInsurance OperationsClient MeetingsAudit DocumentationService-Level ExpectationsCross-Functional CollaborationQuality PerformanceCarrier Guidelines

About the role

Key responsibilities & impact

Conduct monthly audits across calls, tasks, and chat interactions for multiple departments
Evaluate work against established quality standards and current P&C carrier guidelines
Document audit findings and provide clear rationale to support scoring decisions
Assign final audit scores accurately and consistently
Maintain knowledge of evolving carrier guidelines, procedures, and quality standards
Participate in internal and external client meetings and follow-up discussions related to quality performance
Participate in and/or facilitate calibration sessions
Partner with clients and internal stakeholders to review audit findings, discuss expectations, and maintain alignment on scoring criteria
Respond professionally and timely to quality-related questions
Review disputed audit results and supporting documentation to determine whether scoring should be upheld or adjusted
Provide clear, objective explanations supporting final audit decisions
Respond to audit disputes within established service-level expectations, generally within 2–3 business days
Escalate complex quality concerns when appropriate
Manage audit responsibilities across multiple departments while meeting monthly quality and quantity requirements
Monitor and incorporate changes to carrier guidelines and departmental procedures
Collaborate with team members to ensure appropriate audit coverage during extended absences or periods of increased workload
Maintain accurate, organized audit documentation and records

Requirements

What you’ll need

2–4 years of experience in quality assurance, auditing, insurance operations, or a related field preferred
P&C insurance experience strongly preferred
Experience reviewing work for accuracy, compliance, and adherence to established guidelines
Experience working in a deadline-driven environment with multiple priorities
Strong written and verbal communication skills, including experience communicating with clients or business partners
Demonstrated attention to detail, organization, and time-management skills
Ability to work independently while effectively collaborating with cross-functional team
Experience supporting multiple departments and/or P&C insurance carriers preferred
Strong analytical skills with the ability to interpret guidelines and make objective, well-supported decisions

Benefits

Comp & perks

Medical, Dental, Vision, Life, Pet insurance
Flexible Spending Account
Competitive Salaries
401K Match
Personal Days
PTO Days
12 Paid Holidays
Two Paid Days for Volunteer Service
Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Remote and Hybrid Opportunities Available
Development and advancement opportunities
Support of outstanding leaders and teammates