Enterprise Account Manager

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. Own a book of 20–40 enterprise accounts as the sole account owner .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise account management, focusing on retention and expansion strategies while leveraging strong negotiation skills and a consultative approach to engage stakeholders effectively. Proficient in Salesforce for forecasting and account planning, with a track record of achieving revenue targets in a SaaS environment.

Highest-signal resume keywords

Enterprise Account ManagementSaaS ExperienceNegotiation SkillsSalesforce ProficiencyCustomer-Facing Sales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRenewals ManagementExpansion StrategiesForecastingCommercial Negotiation

Soft Skills

Excellent CommunicationPresentation SkillsConsultative ApproachEntrepreneurial Attitude

Tools & Technologies

Salesforce

Industry Keywords

Enterprise AccountsRetention TargetsExpansion QuotaCustomer SuccessIT Stakeholders

About the role

Key responsibilities & impact

Own a book of 20–40 enterprise accounts as the sole account owner
Retain and grow existing enterprise customers, with accountability for gross retention, net revenue retention, and expansion
Build and maintain account plans covering stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk
Run renewals proactively with clear value narratives and negotiate commercial terms, including multi-year agreements
Identify, qualify, and close expansion opportunities involving additional seats, products, and use cases
Forecast renewals and expansion weekly in Salesforce, maintaining current stages, next steps, and close dates
Receive qualified opportunities from the Enterprise Account Specialist desk when accounts grow past $10K
Pass sub-$10K upsells within owned accounts to the specialist desk for booking
Partner with Enterprise Solution Engineers on technical validation and solution design
Collaborate with Customer Success and Support to resolve retention risks
Work with partners, distributors, and resellers on channel-procured opportunities
Provide customer and market insights to Product, Marketing, and leadership
Contribute to customer references, case studies, and customer events
Achieve gross and net revenue retention targets and expansion quota
Maintain current account plans and known renewal paths, with clean handoffs across Account Executive and Specialist teams

Requirements

What you’ll need

3+ years in enterprise account management, renewals, or customer-facing sales with existing customers
SaaS or technology experience required
Proven record of retaining and expanding a book of business against retention and expansion targets
Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations
Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap
Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce)
Excellent communication and presentation skills; comfortable in executive conversations
Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment
Spanish is a plus but not a requirement
Up to 40% domestic travel
Ideal candidate resides in the West or Central Time Zone of the USA

Benefits

Comp & perks

Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance
Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events
Leadership luncheons
Companywide “All Hands” meetings
Open door policy
Business casual dress code
Professional and personal growth opportunities
Workplace accommodations or adjustments during the application or hiring process