Product Manager, DEX Platform

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. Set the product strategy and roadmap for Managed Service Providers (MSPs) .

Posted 11/6/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management for Managed Service Providers, with a strong focus on multi-tenant SaaS products, customer feedback integration, and cross-functional collaboration to drive feature development and adoption.

Highest-signal resume keywords

Product Management ExperienceMulti-Tenant SaaS ExpertiseManaged Service Provider KnowledgeCustomer Feedback AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap DevelopmentFeature DiscoveryFeature LaunchData Analysis

Soft Skills

CommunicationFlexibilityDecision-Making

Tools & Technologies

DEXEndpoint ManagementEnd-User ComputingIT OperationsObservability

Industry Keywords

Federal Systems IntegratorsFedRAMPDoD Cloud RequirementsIL5Public-Sector Customers

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Set the product strategy and roadmap for Managed Service Providers (MSPs)
Talk directly with partners and customers to understand their workflows and decide what to build next
Work with Engineering and UX to build features including a view across customer accounts, delegated admin access, reusable automations, and reporting
Own features from discovery through launch
Use adoption, customer feedback, and time saved by MSP teams to guide product improvements
Partner with Sales, Marketing, and Customer Success to launch new capabilities and help MSPs adopt them

Requirements

What you’ll need

5+ years of enterprise software product management experience, including owning a roadmap and bringing features from discovery to launch
Experience building for, selling through, or working with MSPs
Understanding of how service providers manage multiple customers
Experience with multi-tenant SaaS products and understanding of how to keep customer data and access separate
Knowledge of DEX, endpoint management, end-user computing, IT operations, observability, or a related area
Ability to make clear trade-offs using customer feedback, product data, and business goals, and explain those decisions to technical and commercial teams
A relevant degree or equivalent practical experience
Authorization to work in the U.S.
Flexibility to work with customers and partners across time zones
Nice to have: Experience with federal, defense, or other regulated public-sector customers, including federal systems integrators
Nice to have: Familiarity with FedRAMP, DoD cloud requirements such as IL5, or federal procurement

Benefits

Comp & perks

Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
Professional and personal growth opportunities
Accommodation or adjustment support during the application or hiring process