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Team Lead, Customer Renewal
TeamViewer. Lead and coach a team of renewal specialists across the EMEA region .
About the role
Key responsibilities & impact- Lead and coach a team of renewal specialists across the EMEA region
- Develop and implement strategies to improve renewal rates and customer retention
- Monitor team performance and KPIs, providing regular feedback and support
- Collaborate with Sales, Customer Success, and Finance to align renewal processes and goals
- Identify at-risk accounts and support proactive engagement strategies
- Ensure accurate forecasting and reporting of renewal pipeline and outcomes
- Drive process improvements and automation to increase efficiency and scalability
- Represent the voice of the customer in internal discussions and initiatives
- Drive retention, reduce churn, and grow recurring revenue through customer-focused strategies and team development
Requirements
What you’ll need- Bachelor’s or Master’s degree in Business, Sales, or a related field
- 5+ years of experience in customer success, renewals, or account management
- At least 2 years of experience in a leadership role
- Strong understanding of SaaS business models and customer lifecycle management
- Proven track record of improving renewal performance and reducing churn
- Excellent leadership, communication, and stakeholder management skills
- Experience with CRM and renewal tools such as Salesforce, Gainsight, or similar
- Analytical mindset with the ability to interpret data and drive decisions
- Fluent in English
- Additional EMEA languages such as German, French, or Spanish are a plus
Benefits
Comp & perks- Onsite onboarding in the HQ office
- Great compensation and benefits packages
- Company achievement bonus or sales bonus
- Regular salary reviews
- Public transport-friendly offices
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular team events and company-wide celebrations
- Open-door policy
- No dress code rules
- Frequent all-hands and Leadership Lunches
- Hybrid work time
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- Opportunities for personal and professional growth
- Support for accommodations or adjustments during the application or hiring process