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Team Manager, Customer Success
TeamViewer. Recruit, onboard, coach, and develop a high-performing team of Enterprise Customer Success Managers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on driving customer retention, adoption, and measurable business outcomes. Proven ability to lead high-performing teams and manage enterprise customer relationships within a SaaS environment.
Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementPeople ManagementExecutive Business ReviewsCRM Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementChange ManagementData AnalysisPerformance MetricsCoaching and MentoringStrategic ThinkingProblem-SolvingCustomer Adoption FrameworksRisk Mitigation StrategiesSaaS Solutions
Soft Skills
Stakeholder ManagementCommunication SkillsExecutive PresenceTeam LeadershipRelationship Building
Tools & Technologies
SalesforceGainsightTotangoChurnZeroCRM Platforms
Industry Keywords
Customer SuccessEnterprise SoftwareDigital WorkplaceRemote ConnectivityIT Operations
About the role
Key responsibilities & impact- Recruit, onboard, coach, and develop a high-performing team of Enterprise Customer Success Managers
- Establish performance expectations, career development plans, and accountability measures
- Conduct coaching sessions, performance reviews, and talent assessments
- Foster a customer-centric and results-oriented culture
- Drive customer retention, renewal readiness, and risk mitigation across enterprise accounts
- Ensure proactive customer engagement through executive business reviews, success planning, and adoption initiatives
- Partner with Sales to identify expansion and cross-sell opportunities
- Oversee customer health monitoring and intervention plans for at-risk accounts
- Build relationships with executive stakeholders within key enterprise customers
- Support strategic account planning and customer success strategies for complex accounts
- Serve as an escalation point for critical customer issues and business challenges
- Ensure customers achieve measurable business outcomes and realize value from TeamViewer solutions
- Partner with Sales leadership on renewals, growth initiatives, and customer lifecycle management
- Collaborate with Support, Professional Services, Product, and Operations teams to improve customer experience
- Act as the voice of the customer through actionable feedback to internal stakeholders
- Drive cross-departmental alignment to resolve customer challenges and improve outcomes
- Establish and optimize customer success processes, playbooks, and best practices
- Use customer health data, usage analytics, and feedback to drive decisions
- Forecast customer retention and proactively manage business risks
- Ensure accurate account documentation and CRM hygiene
- Communicate business performance, customer trends, risks, and opportunities to senior leadership
- Develop dashboards and reports measuring team effectiveness and customer outcomes
- Present customer success strategies and business reviews to executive stakeholders
Requirements
What you’ll need- Bachelor's degree in business, Technology, Management, or a related field; DEX experience preferred
- 7+ years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles
- 3+ years of people management experience leading Customer Success or Account Management teams
- Experience managing enterprise and strategic customer relationships within a SaaS or technology company
- Demonstrated success driving customer retention, adoption, and revenue growth
- Proven ability to lead, motivate, and develop high-performing teams
- Strong coaching and mentoring capabilities
- Experience managing through change and driving organizational initiatives
- Excellent executive presence and stakeholder management skills
- Deep understanding of customer lifecycle management and customer success methodologies
- Ability to identify business risks and develop mitigation strategies
- Strong strategic thinking and problem-solving skills
- Experience conducting Executive Business Reviews (EBRs) and value realization discussions
- Experience with CRM platforms (Salesforce preferred)
- Familiarity with Customer Success platforms such as Gainsight, Totango, ChurnZero, or similar
- Ability to analyze customer usage, health scores, and business performance metrics
- Strong presentation and communication skills
- Experience supporting enterprise software, SaaS, digital workplace, remote connectivity, or IT operations solutions
- Knowledge of customer adoption frameworks and change management principles
- Experience leading globally distributed teams
Benefits
Comp & perks- Competitive compensation and bonuses
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance
- Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events
- Leadership luncheons
- Companywide “All Hands” meetings
- Open door policy
- Business casual dress code
- Inclusive workplace culture
- Accommodation support during the application or hiring process