Technical Support Engineer, French Speaker

TeamViewer

. Support and advise existing French- and English-speaking customers and prospects with technical issues by phone or email .

Posted 10/12/2026full-timeGöppingen • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer support, with strong knowledge of networks and proficiency in multiple operating systems. Fluent in both French and English, capable of delivering exceptional customer service and collaboration with technical teams.

Highest-signal resume keywords

Technical Customer SupportNetwork KnowledgeFluency in French and EnglishExperience with Windows, Mac OS, Linux, iOS, AndroidStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportNetwork TroubleshootingWindowsMac OSLinuxIOSAndroidRemote SupportCase ManagementProduct Development Collaboration

Soft Skills

Customer-DrivenEnthusiasm for TechnologyPositive AttitudeFriendly MannerProfessional Communication

Certifications & Qualifications

Degree in Computer ScienceDegree in Information SystemsDegree in Applied Computer Science

Industry Keywords

Technical SupportCustomer ExperienceSecond-Level SupportThird-Level SupportBilingual Support

Tech Stack

Tools & technologies

AndroidiOSLinux

About the role

Key responsibilities & impact

Support and advise existing French- and English-speaking customers and prospects with technical issues by phone or email
Manage second-level support cases
Solve customer issues through remote support, telephone, or email
Work with product development on third-level support cases
Use technical knowledge to assist the Sales team
Collaborate with the Customer Support team to deliver a best-in-class customer experience

Requirements

What you’ll need

Degree in computer science, information systems, applied computer science or a similar education in an IT-related field
Customer-driven with enthusiasm for working with people and technology
Business-level fluency in French at native-speaker level and English
Other languages are a plus
Very good knowledge of networks
Experience with at least two of: Windows, Mac OS, Linux, iOS, Android
Previous work experience in technical customer support is desirable
Strong communication skills
Positive attitude and friendly, professional manner when dealing with customers by phone and email

Benefits

Comp & perks

Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
Public transport friendly offices
Option to lease an e-bike (Germany only)
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid work time
Work From Abroad Program allowing up to 40 days of work outside your contracting country
Onsite onboarding in the HQ office
Inclusive, diverse workplace culture
Application and hiring-process accommodations available