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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational knowledge in SAP ACM and related agricultural processes, with the ability to support functional incidents and perform operational checks. Proficient in using ITSM tools for ticket handling and documentation while collaborating with technical teams.
Highest-signal resume keywords
SAP ACM SupportJira Service ManagementAgricultural Contract ProcessesSAP S/4HANAFunctional Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP Functional SupportTicket HandlingTax ProcessesFiscal DocumentsSAP MMSAP FISAP SDBusiness RulesForeign-Currency TransactionsAgricultural Receiving Processes
Soft Skills
Problem-SolvingOrganizational SkillsService Documentation Skills
Tools & Technologies
ITSM ToolsJiraSAP GUIFiori
Industry Keywords
AgribusinessProducer ContractsICMSCFOPUser Acceptance Testing
Tech Stack
Tools & technologiesERPITSM
About the role
Key responsibilities & impact- Handle low- and medium-complexity SAP ACM support tickets using ITSM tools such as Jira or similar platforms
- Support the analysis and resolution of functional incidents under the guidance of more experienced professionals
- Assist in identifying discrepancies related to fiscal document exchanges, transactions, and agricultural receiving processes
- Provide support for the Receiving Monitor (MEB), helping identify blocks and inconsistencies in receiving, unloading, and weighing processes
- Support the analysis of incidents related to producer payments, reversals, and financial adjustments
- Assist in monitoring returns, logistics transactions, and the generation of fiscal documents
- Support tax closing activities by performing operational checks and validations
- Participate in agricultural contract testing and simulations, verifying business rules and data consistency
- Assist in identifying discrepancies between contracts, transactions, and inventory positions
- Support functional testing and validation of implemented fixes
- Log tickets, document solutions, and contribute to keeping the knowledge base up to date
- Provide support to key users, clarify functional questions, and route more complex requests
- Work alongside more experienced consultants and technical and functional teams
Requirements
What you’ll need- Basic knowledge of or initial experience with SAP ACM (Agricultural Contract Management)
- Familiarity with agricultural contract, origination, receiving, and payment processes
- Basic knowledge of SAP functional support, ticket handling, or ERP system support
- Familiarity with integration between SAP ACM and modules such as FI and MM
- Familiarity with SAP S/4HANA, SAP GUI, or Fiori
- Basic knowledge of tax processes and fiscal documents
- Problem-solving, organizational, and service documentation skills
- Intermediate English proficiency for reading technical documentation
- Completed or ongoing degree in Business Administration, Information Systems, Accounting, Agricultural Sciences, or related fields
- Initial experience with SAP support or implementation projects
- Experience as a Key User in SAP ACM processes
- Experience with agricultural receiving processes and producer contracts
- Familiarity with ICMS, CFOP, and other tax aspects related to agribusiness
- Basic knowledge of SAP MM, FI, or SD modules
- Familiarity with BRF+ and business rules
- Knowledge of foreign-currency transactions (USD/PTAX)
- Experience with Jira Service Management or similar tools
- Participation in functional testing, user acceptance testing, or SAP process documentation
Benefits
Comp & perks- 5 days of scheduled leave
- MOVIDA partnership and car rental
- Referral program