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Tech-Keys

Support Technician, Tier 1

Tech-Keys

. Answer incoming support calls, emails, and chat requests to assist with IT issues .

Posted 9/18/2026full-timeHowell • New Jersey • United StatesJunior💰 $40,000 - $50,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting skills and the ability to assist users with IT issues, including hardware, software, and network problems. Proficient in using helpdesk systems and maintaining professionalism in customer interactions.

Highest-signal resume keywords
Troubleshooting SkillsCustomer Service ExperienceHelpdesk System ProficiencyBasic Networking ConceptsMicrosoft Office Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingWindowsMacOSMicrosoft OfficeRemote Desktop ToolsTicketing SystemCloud-Based ApplicationsMobile Device SupportTechnical InstructionsIT Best Practices
Soft Skills
Verbal CommunicationWritten CommunicationMultitaskingProfessionalismCustomer Service
Tools & Technologies
ZendeskServiceNow
Certifications & Qualifications
High School DiplomaAssociate’s DegreeIT Training
Industry Keywords
IT SupportHelpdeskCall CenterService Level AgreementsTechnical Support

Tech Stack

Tools & technologies
CloudMacOSServiceNow

About the role

Key responsibilities & impact
  • Answer incoming support calls, emails, and chat requests to assist with IT issues
  • Provide first-level troubleshooting for common hardware, software, and network issues
  • Walk users through basic troubleshooting steps and document resolutions
  • Escalate complex issues to Tier II or other appropriate teams when necessary
  • Create and update support tickets in the helpdesk system
  • Assist with password resets, account unlocks, and basic system access requests
  • Educate users on IT best practices to prevent recurring issues
  • Maintain professionalism and customer service in all interactions
  • Follow company policies, procedures, and service level agreements (SLAs)

Requirements

What you’ll need
  • High school diploma or equivalent
  • Associate’s degree or IT training preferred
  • 1+ year of experience in a customer service or IT support role, or relevant training
  • Basic knowledge of Windows, macOS, Microsoft Office, and common IT systems
  • Strong troubleshooting skills and ability to follow technical instructions
  • Excellent verbal and written communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Previous experience in a call center, helpdesk, or IT support environment preferred
  • Familiarity with remote desktop tools and basic networking concepts
  • Experience supporting mobile devices and cloud-based applications
  • Experience with a ticketing system such as Zendesk or ServiceNow is a plus

Benefits

Comp & perks
  • 401(k) with up to 4% company match
  • 5 medical plans to choose from (including no cost and low cost options)
  • Dental
  • Vision
  • Company-sponsored life insurance
  • Company-sponsored disability
  • Generous PTO
  • Opportunities to get involved in recruiting and other areas of the business as you develop
  • Company events
  • Fun, collaboration, and innovation-focused company culture