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Tech-Keys

Support Technician, Tier I

Tech-Keys

. Answer incoming support calls, emails, and chat requests to assist with IT issues .

Posted 9/29/2026full-timeRemote • South AfricaJunior💰 ZAR 25,000 - ZAR 35,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting skills and proficiency in Windows, Microsoft 365 Administration, and common IT systems. Capable of providing excellent customer service while managing support requests and maintaining documentation in a helpdesk environment.

Highest-signal resume keywords
Troubleshooting SkillsWindows KnowledgeMicrosoft 365 AdministrationHelpdesk ExperienceCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingWindowsMicrosoft 365 AdministrationMacOSMicrosoft OfficeBasic NetworkingRemote Desktop ToolsMobile Device SupportCloud-Based ApplicationsTicketing System
Soft Skills
Verbal CommunicationWritten CommunicationMultitaskingProfessionalismCustomer Service
Tools & Technologies
ZendeskServiceNow
Industry Keywords
IT SupportHelpdeskCall CenterService Level AgreementsTechnical Instructions

Tech Stack

Tools & technologies
CloudMacOSServiceNow

About the role

Key responsibilities & impact
  • Answer incoming support calls, emails, and chat requests to assist with IT issues
  • Provide first-level troubleshooting for common hardware, software, and network issues
  • Guide users through basic troubleshooting steps and document resolutions
  • Escalate complex issues to Tier II or other appropriate teams
  • Create and update support tickets in the helpdesk system
  • Assist with password resets, account unlocks, and basic system access requests
  • Educate users on IT best practices
  • Maintain professionalism and customer service in all interactions
  • Follow company policies, procedures, and service level agreements

Requirements

What you’ll need
  • High school diploma or equivalent
  • 1+ year of experience in a customer service or IT support role, or relevant training
  • Basic knowledge of Windows, Microsoft 365 Administration, macOS, Microsoft Office, and common IT systems
  • Strong troubleshooting skills and ability to follow technical instructions
  • Excellent verbal and written communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Previous experience in a call center, helpdesk, or IT support environment preferred
  • Familiarity with remote desktop tools and basic networking concepts
  • Experience supporting mobile devices and cloud-based applications
  • Experience with a ticketing system such as Zendesk or ServiceNow is a plus

Benefits

Comp & perks
  • Culture prioritizing care for clients and employees
  • Be Fun & Balanced workplace culture
  • Company core values centered on care, pride, openness, balance, and growth