Senior Engineer – Amazon Connect

Tech Mahindra

. Develop AWS Cloud contact center solutions from Cisco Webex/Nuance IVR to Amazon Connect with Lex NLU, voice, and web chat .

Posted 9/23/2026full-timeRemote • Colorado • United StatesSenior💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing AWS Cloud contact center solutions, including Amazon Connect and IVR systems, while leveraging infrastructure as code practices with Terraform. Proven ability to lead CCaaS implementations and optimize solutions through effective collaboration with customer IT Architecture teams.

Highest-signal resume keywords

AWS Developer CertificationAmazon Connect ExperienceTerraform ProficiencyCI/CD Pipeline DevelopmentCCaaS Implementation Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AWS Cloud Solutions DevelopmentLambda Function DevelopmentInfrastructure as CodeJavaScript ProgrammingPython ProgrammingNode.js ProgrammingReal-Time Systems TestingSolution OptimizationIVR DesignAPI Integration

Soft Skills

Technical LeadershipTeam ManagementCommunication SkillsStakeholder EngagementCollaboration

Tools & Technologies

TerraformAWS CDKCloudFormationCodePipelineCloudWatchAmazon ConnectCI/CD ToolsMonitoring ToolsDevelopment EnvironmentsDeployment Automation

Certifications & Qualifications

AWS Developer Certification

Industry Keywords

CCaaSContact Center SolutionsIVRCloud InfrastructureMigration ExpertiseEnvironment Promotion WorkflowsHyper Care MonitoringTechnical DesignUse Case DevelopmentEnterprise Architecture

Tech Stack

Tools & technologies

AWSCloudJavaScriptNode.jsPythonTerraform

About the role

Key responsibilities & impact

Develop AWS Cloud contact center solutions from Cisco Webex/Nuance IVR to Amazon Connect with Lex NLU, voice, and web chat
Develop infrastructure as code using Terraform
Set up CI/CD pipelines for contact flow deployments
Develop Lambda functions
Manage Dev/UAT/Prod environments
Automate production deployments
Build CloudWatch monitoring and alerting for Amazon Connect instances
Support ACGR infrastructure deployment and manage environment promotion workflows
Participate in production monitoring during hyper care
Develop functional specifications, design specifications, code, unit tests, system test plans, and feature test plans
Lead development for CCaaS implementations on client projects
Own end-to-end solution development, including routing strategy, IVR design, API approach, and external data integrations
Design and maintain reusable code libraries
Advise on testing strategy and provide input into test plans
Communicate how the CCaaS platform works and how it can solve business needs
Help build client use cases, requirements, designs, and test plans
Work with customer IT Architecture teams on solution design and technology guidance
Discuss migration efforts and provide subject matter expertise for solution migration and deployment
Optimize solutions and improve processes

Requirements

What you’ll need

Ability to travel up to 30%
Current AWS developer certification
3 or more years’ experience with Amazon Connect and UC environments
Experience with Terraform, AWS CDK/CloudFormation, CI/CD pipelines (CodePipeline or equivalent), CloudWatch, Amazon Connect infrastructure automation, and multi-environment deployment patterns
7 years of overall software development and/or CCaaS development experience
Experience with software development, including design, custom and common coding using JavaScript, Python, and preferably Node.js
Experience testing real-time systems
Experience implementing AWS Cloud contact center solutions
Experience working with customer IT Architecture teams to design end-to-end solutions and provide technology guidance
Experience discussing cloud contact center migration efforts and serving as a migration and deployment Subject Matter Expert
Experience with solution optimization and process improvement using IVR and interaction routing templates
Network infrastructure experience
Experience creating and presenting technical designs to technical and non-technical stakeholders
AWS preferred
Experience leading CCaaS implementations on client projects
Hands-on experience developing contact center solutions
Experience helping build client use cases, requirements, designs, and test plans
Experience with people and team management, enterprise architecture, and technical leadership

Benefits

Comp & perks

Equal Employment Opportunity employer
Reasonable accommodations available in the hiring process for applicants with disabilities
Culture of driving positive change, celebrating each moment, and empowering all to Rise