Field Quality Manager

TechFlow, Inc.

. Manage field support personnel to ensure program performance requirements and customer service standards are met .

Posted 10/17/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Field Management and Data Analytics, with a strong focus on compliance, quality assurance, and continuous improvement. Proven ability to analyze data, manage stakeholder relationships, and communicate effectively across diverse audiences.

Highest-signal resume keywords

Field ManagementData AnalyticsContract ManagementRegulatory ComplianceMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPreventive Actions DevelopmentAudit ImplementationMaintenance Ticketing SystemsTechnical WritingProcess ImprovementQuality AssuranceSafety ComplianceLogistics ManagementPerformance Monitoring

Soft Skills

Organizational SkillsAttention to DetailCommunication SkillsProblem-SolvingRelationship Building

Certifications & Qualifications

Public Trust Security Clearance

Industry Keywords

TSA Airport OperationsCustomer Service StandardsStakeholder LiaisonField Support Personnel ManagementSLA Compliance

About the role

Key responsibilities & impact

Manage field support personnel to ensure program performance requirements and customer service standards are met
Serve as point of contact for issue resolution
Liaise between the Director of Operations, customer leadership, and airport stakeholders
Support field operations in achieving division goals while complying with regulatory requirements
Ensure consistent compliance with contract regulations
Develop and foster continuous improvement across the region
Promote compliance in quality, safety, and training
Provide direct oversight to the OEM field team
Audit CM and PM implementation and drive the PM schedule
Analyze data for deviations from contract requirements and identify systemic issues
Develop effective preventive actions
Monitor maintenance ticketing systems and data quality compliance
Prepare, edit, and revise procedures and policies based on process improvements and regulatory changes
Identify cost savings and revenue opportunities
Drive communication across the organization and build relationships supporting innovation and problem-solving
Prepare briefings and present complex technical information to technical and non-technical audiences
Communicate project details and technical concepts to customers, stakeholders, and team members
Conduct scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to monitor and evaluate progress

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in relevant field
5+ years of experience in Field Management, Logistics, or Data Analytics
Experience collecting, analyzing and organizing data to identify and drive preferred results
Ability to perform effectively and accurately under pressure while demonstrating a strong desire to exceed expectations
Strong organizational skills
Attention to detail
Excellent writing skills
Proficiency with Microsoft Office Suite
Ability to travel up to 75%
Ability to obtain Public Trust Security Clearance
US Citizenship is required
Experience with TSA airport operations preferred
Experience involving contract management with multiple subcontractors while meeting specific SLA’s preferred
Ability to move about job sites, including uneven terrain, stairs, ladders, scaffolding, or elevated work areas
Ability to stand, walk, bend, kneel, or climb for extended periods, up to 8 hours per shift
Ability to lift, carry, or move up to 25 lbs
Ability to use measuring tools, testing instruments, and inspection equipment
Ability to see and distinguish details needed to assess materials, welds, finishes, or documents
Ability to wear required PPE, including hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable

Benefits

Comp & perks

Employee stock ownership plan (ESOP) with annual employer contribution (per plan guidelines)
401k plan with Roth option
Employer match eligibility
Immediate vesting
Paid time off
11 paid holidays per year
Comprehensive medical, dental, and vision plans
Company-paid Life & AD&D insurance plan
Employee Assistance Program
Wellness Resources
Company-paid training and development program
Voluntary Life & AD&D Insurance for employee, spouse, and children
Short-term and long-term disability (per plan guidelines)
Legal Shield and Identity Theft protection plans
Pet Insurance
Primarily home-based work arrangement
Employee-owned company culture