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Intern/Apprentice – Information & Digital Services
TechnipFMC. Triage and complete end-user support service requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting applications, hardware, and network devices while providing end-user support in various environments. Capable of managing service requests efficiently and maintaining accurate asset inventory.
Highest-signal resume keywords
Troubleshooting ApplicationsMicrosoft Office ProficiencyService Desk ExperienceInterpersonal Communication SkillsAsset Inventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting HardwareTroubleshooting SoftwareMicrosoft Operating SystemsNetwork Printer TroubleshootingMobile Device ConfigurationData Transfer VerificationTicketing System ManagementAsset Inventory Maintenance
Soft Skills
Flexible Problem-Solving SkillsMultitasking AbilityPrioritization SkillsStrong Written CommunicationStrong Oral Communication
Industry Keywords
End-User SupportService RequestsTechnical Field DegreeInformation SystemsInformation Technology
About the role
Key responsibilities & impact- Triage and complete end-user support service requests
- Respond to service requests and keep the ticketing system up to date
- Provide user support by phone, remotely using software, and in person
- Troubleshoot applications and hardware
- Maintain accurate asset inventory
- Configure and troubleshoot Microsoft Office and Windows
- Troubleshoot network printers and multifunction copiers/scanners
- Transfer and verify user data during computer upgrades and replacements
- Troubleshoot mobile devices and perform device configuration, registration, inventory management, and transfers
- Spend approximately 70% of the time in a temperature-controlled office environment and 30% in the shop area
Requirements
What you’ll need- Pursuing a degree from an accredited university
- Degree in a technical field, Information Systems, or Information Technology preferred
- Upper-classman or senior-level designation preferred
- Prior experience in a service desk position preferred
- Flexible problem-solving skills
- Ability to multitask and prioritize time based on ticket severity
- Proficiency with Microsoft operating systems and Office suites
- Strong written and oral interpersonal and communication skills
- Frequent sitting and operation of a computer with keyboard, mouse, and terminal screen
- Ability to occasionally stand, walk, stoop, kneel, crouch, or crawl
- Must be able to work in an office and shop-area environment
Benefits
Comp & perks- Equal opportunities and inclusion
- Career development opportunities within a global energy-industry company
- Opportunity to work with a global team and contribute to sustainable energy innovation