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IT Field Service Support Technician
TechnipFMC. Maintain SLAs for IDS incidents and requests by delivering high-quality support to TechnipFMC users and VIPs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and incident management, with a strong focus on customer service and operational efficiency. Proficient in managing IT assets and utilizing ticketing solutions like ServiceNow to ensure timely resolution of user issues.
Highest-signal resume keywords
Bachelor's Degree In Information TechnologyExperience With ITIL MethodologyExperience With ServiceNowExperience With Microsoft ToolsExperience With Computer Imaging Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementIT Asset ManagementComputer Imaging TechnologiesTicketing SolutionsWindows 11O365ITIL MethodologyAudio/Visual Systems SupportServer And Network Equipment SupportOperational Environment Experience
Soft Skills
Customer-Focused ServiceProfessional CommunicationAnalytical SkillsTeam CoordinationProblem-Solving
Tools & Technologies
ServiceNowSymphonyMicrosoft O365Windows 11Audio/Visual Systems
Industry Keywords
SLA ManagementEnd-User SupportIT Best PracticesOperational SupportIT Equipment Setup
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Maintain SLAs for IDS incidents and requests by delivering high-quality support to TechnipFMC users and VIPs
- Manage the local stock room and keep IDS end-user assets updated in ServiceNow/Symphony
- Raise tickets for user issues, requests, and replacement stock devices
- Deploy assets to current and new hires
- Support yearly PC refresh project deployments
- Assist with special events as requested
- Provide executive assistance when required
- Support meeting-room audio/visual systems
- Monitor and handle tickets within agreed SLAs
- Receive direction from the Regional Deskside Support Manager, analyze processes, and recommend improvements
- Act as an IDS point of contact for end users and coordinate with other IDS teams
- Deliver professional, customer-focused service according to service levels and best practices
- Act as smart hands for server, storage, backup, network equipment, and IT endpoints
- Assist with office moves, including moving and setting up IT equipment
- Perform other duties as instructed by management
Requirements
What you’ll need- Bachelor’s Degree in Information Technology related field or 2+ years of relevant work experience
- Experience with computer imaging technologies
- Experience with Microsoft tools, especially Windows 11 and O365
- Experience working in an operational environment and interacting with other IT areas
- Experience with an IT ticketing solution, ServiceNow preferred
- Experience with ITIL methodology or a structured IT best-practice framework
- Experience handling incidents
- Ability to work on-site in Houston, Texas or Stephenville, Texas
- English-language job posting; no explicit language requirement stated
Benefits
Comp & perks- Equal opportunities and inclusion
- Inclusive and diverse work environment
- Opportunity to work with a global energy-industry leader
- Career described as rewarding, fulfilling, and varied