Client Success Coordinator

TechnologyAdvice

. Own a portfolio of client accounts and serve as the primary day-to-day relationship contact .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, focusing on retention and growth through effective communication, campaign coordination, and data interpretation. Proficient in leveraging B2B marketing strategies and tools to drive client success and satisfaction.

Highest-signal resume keywords

Client Relationship ManagementCampaign CoordinationB2B MarketingSalesforce ProficiencyData Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessAccount ManagementCampaign Performance TrackingLead GenerationContent SyndicationPaid MediaAccount Growth StrategiesBudget ManagementProposal DevelopmentProject Management

Soft Skills

Clear CommunicationProactive Problem-SolvingCollaborationAttention to DetailOrganizational Skills

Tools & Technologies

SalesforceExcelGoogle SheetsPresentation ToolsProject Management Systems

Industry Keywords

B2B MarketingDemand GenerationCampaign CoordinationClient EngagementAccount Retention

About the role

Key responsibilities & impact

Own a portfolio of client accounts and serve as the primary day-to-day relationship contact
Understand client objectives, target audiences, campaign requirements, KPIs, and marketing priorities
Lead client communications, status meetings, and campaign reviews
Set expectations for deliverables, timelines, responsibilities, and next steps
Prepare agendas, document decisions, and ensure commitments are completed
Build relationships with additional stakeholders within client accounts
Resolve client concerns by coordinating required resources
Own retention and growth against account revenue and expansion goals
Maintain account plans covering programs, renewals, priorities, and growth opportunities
Identify opportunities for additional campaigns, services, audiences, business units, and geographies
Recommend next steps using campaign performance and client conversations
Introduce Avani Media services including lead generation, content syndication, paid media, ABM, intent intelligence, audience activation, and nurture
Develop and present proposals with leadership and subject matter experts
Follow opportunities through discussion, proposal, approval, and campaign launch
Maintain records of revenue, expansion opportunities, renewal timing, and next steps
Collect and organize campaign materials and delivery instructions
Confirm campaign requirements before handoff to Operations and delivery teams
Track launch dates, deliverables, milestones, and outstanding items
Coordinate internal teams and service partners to keep campaigns moving
Identify delivery risks and resolve them with appropriate teams
Keep clients informed about progress and program changes
Confirm final deliverables and guide clients into reviews, renewals, or follow-on programs
Prepare campaign reports and track performance against goals
Lead results discussions, explain progress, and establish next steps
Identify performance trends and develop recommendations with internal experts
Monitor account health through feedback, engagement, results, and renewal readiness
Maintain contacts, campaign details, notes, opportunities, and next steps in Salesforce
Keep leadership informed of account risks and growth potential
Collaborate with Client Success, Marketing Architecture, Operations, Campaign Delivery, Sales, and service partners
Communicate client objectives, requirements, feedback, deadlines, and opportunities
Share client insights to improve services, processes, and client experience

Requirements

What you’ll need

2+ years of experience in client success, account management, marketing services, campaign coordination, or a related client-facing role
Experience independently managing client relationships, with examples of contributing to retention or account growth
Comfort taking ownership of a portfolio and working toward defined retention and growth goals
Highly organized, with strong attention to detail and ability to manage multiple clients and deadlines
Clear, professional communicator able to lead client conversations and present recommendations
Commercially minded, with curiosity to uncover client needs and connect them to relevant services
Comfortable discussing budgets, renewal plans, and additional campaign opportunities
Able to interpret campaign data and explain its meaning to clients
Proactive problem-solving and follow-up skills
Collaborative and comfortable seeking expertise when additional support is needed
Interest in B2B marketing, demand generation, and evolving buyer behavior
Comfortable working in a small, fast-moving team where priorities can shift
Familiarity with lead generation, content syndication, paid media, ABM, or other B2B marketing programs
Experience using Salesforce or another CRM
Proficiency with Excel, Google Sheets, presentation tools, or project management systems
Experience coordinating work with external vendors or service partners
Must be currently authorized to work in the United States at hire in an employer-approved US state and maintain authorization throughout employment
Employer work visa sponsorship and support are not provided
Pre-employment screening required

Benefits

Comp & perks

Mentorship programs
Leadership academies
Opportunities to shape company culture and DEI initiatives
Flex Fridays: adjust your 40-hour week to enjoy a full or half day off on Fridays
Remote-first culture
Flexible PTO
Medical, dental, and vision plans for you and your family
Life, AD&D, Short-Term, and Long-Term Disability coverage
401K with company match
Paid parental leave
Headspace access
Monthly fitness reimbursements
Pet insurance
Speaker Series Bonus
Reimbursement for up to 12 books per year
Annual Bucket List Benefit contributions after 3 years
Catered lunches for the in-office team