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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in U.S. health and welfare benefits administration, employee relations, and leave management, while ensuring compliance with federal and state employment laws. Proficient in HRIS and payroll platforms, with strong organizational skills to manage sensitive HR matters effectively.
Highest-signal resume keywords
Benefits AdministrationEmployee Relations ManagementLeave ManagementHRIS ProficiencyU.S. Employment Law Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits Eligibility401(k) AdministrationPerformance Improvement PlansInvestigationsCorrective ActionsFMLA ManagementADA ComplianceWage and Hour RequirementsAudit SupportPolicy Drafting
Soft Skills
Clear CommunicationSound JudgmentStrong OrganizationFollow-ThroughProblem-Solving
Tools & Technologies
HRIS PlatformsPayroll SystemsBenefits Administration SoftwareThird-Party AdministratorsCOBRA Administration
Industry Keywords
ERISAACAHIPAAEmployee BenefitsWorkplace AccommodationsRemote Workforce ManagementCompliance CalendarPerformance ManagementEmployee CommunicationsOrganizational Initiatives
About the role
Key responsibilities & impact- Serve as a primary HR partner to U.S. employees and managers on performance, attendance, conduct, policy interpretation, and employee concerns
- Manage employee relations matters, including investigations, corrective actions, performance improvement plans, and termination support
- Administer U.S. health and welfare programs, including medical, dental, vision, life, disability, HSA, and related benefits
- Research and resolve benefits issues involving eligibility, enrollment, deductions, coverage, qualifying life events, and corrections
- Coordinate with benefits brokers, carriers, third-party administrators, COBRA administrators, and other vendors
- Partner with payroll and finance to reconcile benefits deductions, invoices, contribution files, and discrepancies
- Support benefits renewals and manage open enrollment activities
- Manage day-to-day 401(k) administration, including eligibility, contributions, employee questions, vendor coordination, audit support, and corrections
- Manage employee leave and workplace accommodation processes involving FMLA, ADA, parental leave, disability, workers’ compensation, and applicable state programs
- Guide employees and managers through leave documentation, benefits, accommodation, and return-to-work requirements
- Maintain the U.S. HR and benefits compliance calendar and coordinate filings, notices, audits, disclosures, and communications
- Monitor federal, state, and local employment requirements and update policies, systems, communications, and practices with HR leadership
- Draft and maintain HR policies, procedures, manager resources, employee communications, and standard operating procedures
- Review HR data, records, and recurring processes to identify compliance risks and improve accuracy and efficiency
- Provide guidance and review work within assigned programs for HR coordinators and developing HR professionals
- Partner with the Director of HR on workforce planning, organizational initiatives, compliance matters, and People Operations priorities
Requirements
What you’ll need- 3+ years of human resources experience, including hands-on responsibility for benefits administration, employee relations, leave management, and HR operations
- Direct experience administering U.S. health and welfare benefits, including eligibility, enrollment, deduction, coverage, and qualifying life event issues
- Hands-on involvement in 401(k) or other retirement plan administration, including contributions, audits, vendor coordination, or corrections
- Experience managing employee relations matters, including investigations, performance concerns, corrective actions, and termination support
- Working knowledge of U.S. employment and benefits requirements, including ERISA, ACA, COBRA, HIPAA, FMLA, ADA, wage and hour requirements, and applicable federal and state laws
- Practical experience administering employee leave and workplace accommodation processes involving FMLA, ADA, workers’ compensation, and state leave programs
- Ability to research unfamiliar requirements, evaluate options, and recommend practical next steps
- Experience partnering with payroll, finance, benefits brokers, carriers, or third-party administrators to resolve issues and maintain accurate records
- Proficiency with HRIS and payroll platforms, including reviewing employee data, benefits deductions, contribution files, and process accuracy
- Sound judgment when handling sensitive HR matters, maintaining documentation, and determining when to involve HR leadership or other partners
- Clear written and verbal communication skills, with the ability to explain requirements and next steps to employees, managers, and external partners
- Strong organization and follow-through when balancing multiple sensitive or deadline-driven matters in a remote environment
- Experience supporting employees across multiple U.S. states or a remote-first workforce is preferred
- Exposure to international HR teams or global People Operations initiatives is preferred
- Must be currently authorized to work in the United States at hire in an employer approved US state and maintain authorization throughout employment
- Pre-employment screening required
Benefits
Comp & perks- Mentorship programs
- Leadership academies
- Opportunities to shape company culture and DEI initiatives
- Flex Fridays
- Remote-first culture
- Flexible PTO
- Medical, dental, and vision plans for you and your family
- Life, AD&D, Short-Term, and Long-Term Disability coverage
- 401K with company match
- Paid parental leave
- Headspace access
- Monthly fitness reimbursements
- Pet insurance
- Speaker series bonus
- Reimbursement for up to 12 books per year
- Annual bucket list contributions after 3 years
- Catered lunches for the in-office team