QA Engineer II – CRM Systems

Techrx Recruiting

. Ensure the company's CRM products and processes meet established quality standards.

Posted 9/15/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CRM systems, including data validation, API testing, and database integrity using SQL and MariaDB. Strong analytical and communication skills facilitate collaboration with engineering and product teams to enhance quality standards.

Highest-signal resume keywords

CRM Systems UnderstandingSQL Query ExecutionAPI Testing Using PostmanData Integrity TestingCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLMariaDBAPI TestingData ValidationTest Automation ConceptsDatabase ValidationFront-End TestingBack-End TestingLead ManagementEvent-Driven Workflows

Soft Skills

Analytical SkillsDetail OrientedStrong CommunicationSelf-DirectedTeam-Oriented

Tools & Technologies

PostmanJiraConfluenceSlackAI-Assisted Tools

Industry Keywords

CRM ProductsData DiscrepanciesLead LifecycleSales PipelineUser Workflows

Tech Stack

Tools & technologies

MariaDBSQL

About the role

Key responsibilities & impact

Ensure the company's CRM products and processes meet established quality standards.
Design, develop, and execute CRM test strategies to validate data accuracy, completeness, and integrity across systems.
Write and execute SQL queries to validate data stored in relational databases such as MariaDB.
Build, execute, and maintain Postman collections to test CRM APIs, integrations, and event-driven workflows.
Validate lead routing, lead lifecycle, and account/dealer data flows within the CRM.
Identify, analyze, and document data discrepancies, anomalies, and integrity issues.
Work closely with engineering teams to resolve data discrepancies and integrity issues.
Provide actionable feedback to product teams by identifying patterns, areas of risk, and improvement opportunities.
Develop subject matter expertise in the CRM product and understand its business logic and user impact.

Requirements

What you’ll need

Critical thinking and analytical skills, with the ability to break down complex CRM workflows and spot edge cases others might miss.
Strong written and verbal communication skills, able to communicate effectively with colleagues and upper management, regardless of location or team.
Highly detail oriented, able to catch subtle data, UI, or workflow inconsistencies before they reach production.
Highly motivated and self-directed, able to drive testing efforts forward with minimal oversight.
Ability to multi-task and prioritize across concurrent test cycles and deadlines without sacrificing quality.
Genuine interest in obtaining knowledge of coding and functional requirements.
Understanding of CRM systems from a business perspective, including lead management, sales pipeline, and customer/dealer relationship workflows.
Able to interpret technical documentation, including TDDs (Technical Design Documents), spikes, and test plans, and create detailed test plans.
Team-oriented mindset, working collaboratively with QA peers, engineers, and product stakeholders to achieve shared quality goals.
Strong backend testing experience, including API testing using Postman.
Understanding of request/response payloads, authentication handling (JWT/Bearer tokens), idempotency, HTTP status codes, and response decision trees.
Experience building and executing Postman collections to test REST APIs, including request chaining, environment variables, and automated assertions.
Hands-on experience performing database validation and data integrity testing using MariaDB.
Experience querying and validating data using SQL across relational database platforms.
Experience investigating and root-causing data issues using database knowledge.
Strong front-end testing experience, validating UI behavior, data rendering, and end-to-end user workflows.
Experience testing CRM systems or similar business applications.
Experience testing integrations and event-driven workflows, including webhooks, push notifications, and lead routing.
Ability to run SQL queries to validate, reconcile, and investigate data.
Basic scripting ability and working knowledge of test automation concepts and tools.
Experience using Jira, Confluence, and Slack for test documentation, tracking, and internal communication.
Comfort using AI-assisted tools such as Claude or Copilot to support test case generation, scripting, and documentation.

Benefits

Comp & perks

Cartão Flash
Assistência Médica
Assistência Odontológica
Seguro de Vida
Totalpass
Auxílio Creche
C4life