Senior Director, Business Operations

Tegria

. Set direction for Tegria’s global business operations function and execute an operational roadmap aligned with business priorities, growth plans, financial objectives, and delivery needs .

Posted 10/26/2026full-timeRemote • United StatesSenior💰 $190,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in global business operations, resource management, and operational integration, with a strong focus on demand forecasting, capacity planning, and utilization improvement. Proven ability to lead teams, advise executives, and translate operational data into strategic insights.

Highest-signal resume keywords

Global Resource ManagementDemand ForecastingCapacity PlanningOperational IntegrationLeadership in Business Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource ManagementUtilization ImprovementOperational Measures MonitoringPerformance ReportingCapacity PlanningDemand ForecastingConsultant DeploymentBench ManagementOperational Data AnalysisWorkflow Improvement

Soft Skills

Team LeadershipExecutive CommunicationCoaching and DevelopmentProblem SolvingAccountability Management

Tools & Technologies

SalesforceKantataCertiniaWorkdayPower BICRM PlatformsPSA PlatformsHRIS SystemsAnalytics PlatformsAutomation Tools

Certifications & Qualifications

PMPLean Six Sigma

Industry Keywords

Business OperationsProfessional ServicesHealthcare TechnologyIT ServicesConsultingAcquisition IntegrationOnshore Delivery ModelNearshore Delivery ModelOffshore Delivery ModelResource Management Economics

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Set direction for Tegria’s global business operations function and execute an operational roadmap aligned with business priorities, growth plans, financial objectives, and delivery needs
Advise the Chief Strategy Officer and executive leaders using performance, capacity, and demand information
Own and evolve the global operating model connecting sales pipeline, demand forecasting, capacity planning, resource deployment, engagement operations, and performance reporting
Standardize processes and governance while accommodating regional, service-line, and client requirements
Lead operational integration of acquired businesses
Own the global resource-management function, including demand and capacity planning, staffing coordination, bench management, roll-offs, extensions, and pipeline-to-assignment processes
Establish utilization targets and remain accountable for utilization improvement plans and resource-management team performance
Review consultant capacity against project demand, SPT&E opportunities, and staffing PBC opportunities
Ensure benched consultants have actionable plans and are positioned for relevant client opportunities
Evaluate internal capacity before external hiring or subcontracting
Partner with Finance on revenue and capacity forecasting, engagement margin analysis, and resource-decision implications
Support deal and statement-of-work reviews to validate staffing feasibility
Define and monitor operational measures including utilization, bench duration, time to staff, placement outcomes, backlog, forecast accuracy, and time-entry compliance
Translate operational data into executive insights, risks, and recommended actions
Lead, coach, and develop Business Operations professionals
Delegate execution, remove barriers, hold owners accountable, and manage performance, development, succession, and personnel actions
Improve workflows, integrations, and data definitions across CRM, PSA, HRIS, recruiting, and finance systems
Evaluate analytics, automation, and AI-enabled capabilities for resource matching and forecasting
Connect capacity and demand to hiring, internal mobility, redeployment, upskilling, and reskilling
Perform other generally related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, operations, finance, information systems, or another relevant field, or an equivalent combination of education and experience
PMP, Lean Six Sigma, or a related professional certification preferred
Typically 12 or more years of progressive experience in business operations, delivery operations, or resource management
At least five years in leadership roles
Equivalent depth and scope of experience may be considered
Experience leading operations and resource management in consulting, professional services, healthcare technology, IT services, or a similarly complex environment
Healthcare IT consulting experience preferred
Experience owning resource-management and utilization improvement efforts, including demand forecasting, capacity planning, consultant deployment, and bench management
Experience formally leading and developing operational professionals and advising executives on operational priorities and resource decisions
Experience leading across regions or global teams
Onshore, nearshore, or offshore delivery model and acquisition integration experience preferred
Strong understanding of professional-services economics, resource management, and demand and capacity planning
Knowledge of CRM, PSA, workforce, and analytics platforms such as Salesforce, Kantata, Certinia, Workday, and Power BI
Ability to lead and develop a team and communicate complex operational issues clearly to executives and business leaders
Ability to work independently on highly complex matters with extensive latitude for judgment while maintaining alignment with enterprise goals
Reliable internet access with sufficient speed to perform the job satisfactorily
Secure, private remote office space
W2 project-based consultants must provide a computing device adhering to industry standards and security best practices

Benefits

Comp & perks

Multiple health and dental plans with nationally recognized networks
Vision benefits
Total wellness program
Employee assistance program for you and your family
Retirement savings plans
Company-paid disability and life insurance
Pre-tax savings opportunities (HSA and/or FSA)
Professional development offerings
Opportunities for remote work
Generous paid-time-off program
Flexible time away for vacation, illness, or life events
Schedule flexibility