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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Expertise in administering Cisco IP telephony infrastructure, including CUCM, Unity, and UCCX solutions, with a strong focus on ensuring service availability and quality. Proficient in integrating collaboration solutions and producing technical documentation while collaborating effectively with network and infrastructure teams.
Highest-signal resume keywords
Cisco CUCM ProficiencyIP Telephony ExperienceCollaboration Solutions IntegrationNetworking KnowledgeCisco Collaboration Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cisco IP Telephony AdministrationCUCM ConfigurationUnity ConfigurationUCCX ConfigurationSIP IntegrationTechnical Documentation ProductionTelephony Incident ResolutionCommunications Infrastructure ModernizationTechnology MonitoringUser Support for 2,000+ Users
Soft Skills
AutonomyRigorCustomer Service
Certifications & Qualifications
Cisco Collaboration Certification
Industry Keywords
Telecommunications ServicesCollaboration SolutionsTechnical DocumentationNetworkingTelephony Infrastructure
Tech Stack
Tools & technologiesUnity
About the role
Key responsibilities & impact- Administer Cisco IP telephony infrastructure
- Ensure the availability and quality of telecommunications services
- Configure CUCM, Unity, and UCCX solutions
- Integrate SIP and analog lines
- Resolve telephony and collaboration incidents
- Participate in the modernization of communications infrastructure
- Produce technical documentation
- Collaborate with network and infrastructure teams
- Participate in technology monitoring activities
- Contribute to the continuous improvement of communications services
Requirements
What you’ll need- Hold a bachelor's degree in computer science or a related discipline
- Have a minimum of ten (10) years of relevant experience
- Have experience with IP telephony environments supporting more than 2,000 users
- Be proficient in Cisco CUCM, CUC, and UCCX
- Have experience integrating collaboration solutions
- Possess strong networking knowledge
- Cisco Collaboration certification is an asset
- Demonstrate autonomy, rigor, and excellent customer service
- Be proficient in spoken and written French
Benefits
Comp & perks- Remote work and flexibility to accommodate your family obligations
- An entrepreneurial culture that fosters creativity and innovation
- Flexible schedules, depending on the type of employment contract
- Leave for illness and family-related events
- Appropriate IT equipment and tools
- A fulfilling and motivating work environment
- Social and environmental initiatives
- Workplace learning program
- Career development opportunities