IT Support Technician

TEHORA inc.

. Receive and handle user calls, emails, and service requests .

Posted 9/19/2026full-timeQuébec City • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in providing user support in corporate environments, with expertise in Microsoft 365 tools, Active Directory, and IT incident resolution. Strong customer service orientation and ability to communicate effectively in French.

Highest-signal resume keywords

Microsoft 365 ProficiencyActive Directory KnowledgeIT Incident ResolutionCustomer Service SkillsFrench Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Incident DiagnosisUser SupportTCP/IP NetworkingDNS KnowledgeDHCP KnowledgeWi-Fi KnowledgeRemote Work SupportITSM DocumentationEntra ID AdministrationWindows Environment Proficiency

Soft Skills

AutonomyThoroughnessSense of Priorities

Tools & Technologies

Microsoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft SharePointVPN Support

Certifications & Qualifications

Government Security Clearance Eligibility

Industry Keywords

Corporate User SupportIT Service Management

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Receive and handle user calls, emails, and service requests
Diagnose and resolve IT incidents remotely
Provide support for Microsoft 365 tools, including Outlook, Teams, Word, Excel, and SharePoint
Support VPN and remote-work environments
Administer user accounts in Active Directory and Entra ID
Document interventions in the client’s IT service management (ITSM) tool
Escalate incidents to specialized teams when required
Contribute to the continuous improvement of support processes
Maintain a high level of customer service quality
Participate in coordination meetings and knowledge-transfer activities

Requirements

What you’ll need

Hold a college diploma (DEC) or college attestation (AEC) in computer science, with a minimum of one (1) year of relevant experience
Or hold a vocational diploma (DEP) in computer science, with a minimum of three (3) years of relevant experience
Experience providing user support in a corporate environment
Proficiency with Microsoft 365 and the Windows environment
Knowledge of Active Directory and Entra ID
Knowledge of TCP/IP networking, DNS, DHCP, and Wi-Fi
Excellent customer service skills
Demonstrate autonomy, thoroughness, and an excellent sense of priorities
Communicate clearly in French, both orally and in writing
Eligible for a government security clearance

Benefits

Comp & perks

Remote work and flexibility to accommodate your family obligations
An entrepreneurial culture that encourages creativity and innovation
Flexible schedules, depending on the type of employment contract
Leave in the event of illness and for family-related events
Suitable IT equipment and tools
A fulfilling and motivating work environment
Social and environmental initiatives
Workplace learning program
Career development opportunities
Occasional on-site presence