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Network Security Specialist, Fortinet
TEHORA inc.. Maintain and ensure the operational availability of the Fortinet network infrastructure .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and maintaining Fortinet network infrastructures, including proficiency with FortiGate, FortiManager, and FortiAnalyzer. Capable of ensuring service continuity and effective support ticket management while maintaining a customer-service orientation.
Highest-signal resume keywords
Fortinet Network Infrastructure ManagementFortiGate Environment KnowledgeFortiManager ProficiencyFortiAnalyzer ProficiencyTechnical Support Ticket Management
ATS Keywords
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Hard Skills
Fortinet Equipment HandlingAsset ManagementService Contract MonitoringCode and Software Update ProcessesHardware Replacement Processes (RMA)
Soft Skills
Customer-Service OrientationProfessional Attitude
Tools & Technologies
FortiCareFortiFlexUTP Security Services
About the role
Key responsibilities & impact- Maintain and ensure the operational availability of the Fortinet network infrastructure
- Ensure continuous coverage for Fortinet equipment
- Participate in the management of physical and virtual FortiGate appliances
- Manage and monitor FortiManager and FortiAnalyzer environments
- Monitor equipment service and support contracts
- Manage and track the FortiFlex points required to cover the equipment
- Track support calls through FortiCare
- Monitor service contracts using Asset Management
- Ensure access to equipment code and software updates
- Contribute to maintaining UTP security services
- Track the replacement of defective equipment (RMA)
- Take ownership of and track support tickets
- Collaborate with Fortinet Technical Support
- Contribute to ensuring service continuity for the infrastructure
Requirements
What you’ll need- Relevant experience administering, supporting, or maintaining Fortinet network infrastructures
- Proficiency in using and handling Fortinet equipment
- Knowledge of FortiGate environments
- Knowledge of FortiManager
- Knowledge of FortiAnalyzer
- Knowledge of FortiFlex
- Knowledge of FortiCare support services
- Knowledge of Fortinet contract and asset management
- Knowledge of UTP security services
- Knowledge of code and software update processes
- Knowledge of hardware replacement processes (RMA)
- Ability to take ownership of and track technical support tickets
- Customer-service orientation and a professional attitude
- Working knowledge of French; English is also accepted for customer service
Benefits
Comp & perks- Remote work and flexibility to accommodate family obligations
- An entrepreneurial culture that fosters creativity and innovation
- Flexible schedules, depending on the type of employment contract
- Leave for illness and family events
- Appropriate IT tools
- A fulfilling and motivating work environment
- Social and environmental initiatives
- Workplace learning program
- Career development opportunities
- Work-life balance
- A high degree of autonomy
- Direct interaction with clients