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Customer Service Specialist
Telecomputer GmbH. Independently respond to and process customer inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on efficient order processing and effective communication. Proficient in using ticketing systems and collaborating across departments to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceTicketing SystemsExcellent German CommunicationProactive Work ApproachCollaboration Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer Inquiry ManagementCommercial Vocational TrainingCustomer Service Tools Administration
Soft Skills
Strong Communication SkillsResults-Oriented ApproachStructured Work StyleIndependent Work Ethic
About the role
Key responsibilities & impact- Independently respond to and process customer inquiries
- Ensure customer-focused, efficient, and timely order processing
- Support the administration of the customer service tools in use
- Collaborate with various departments to increase customer satisfaction
Requirements
What you’ll need- Completed commercial vocational training or an equivalent qualification
- Several years of professional experience in customer service
- Experience with ticketing systems
- Structured, proactive, and independent approach to work
- Strong communication skills and a results-oriented approach
- Excellent written and spoken German
Benefits
Comp & perks- Modern workplace with state-of-the-art equipment
- Professional external and internal training opportunities
- 13 monthly salaries
- 30 days of annual leave, plus December 24 and December 31 off
- Modern technical equipment
- Ergonomic office furnishings
- Flextime model with 3 days of mobile working per week
- Snacks, fruit, beverages, and coffee available at all times
- Company pension scheme
- Subsidy for computer glasses
- Childcare subsidy for children under 3 years of age
- Regular cross-location events
- Supplementary sick pay, graduated according to length of service
- Corporate benefits