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Customer Service Representative I – Inbound
TeleTech Philippines. Deliver exceptional customer service with courtesy, empathy, confidence, accuracy, and a solution-focused approach .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on empathy, accuracy, and solution-oriented approaches. Proficient in managing customer inquiries and providing clear guidance on product specifications and terms.
Highest-signal resume keywords
Customer Service ExcellenceMicrosoft Office ProficiencyWritten Communication SkillsAnalytical MindsetTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Excel
Soft Skills
EmpathyConfidenceAdaptabilityMulti-tasking
Industry Keywords
Post-sales SupportCustomer Portfolio ManagementComplaint HandlingFinancial InquiriesProduct Specifications
About the role
Key responsibilities & impact- Deliver exceptional customer service with courtesy, empathy, confidence, accuracy, and a solution-focused approach
- Work in post-sales support, handling tickets and assisting customers
- Manage the customer portfolio throughout the post-sales process
- Explain prices, timelines, and terms and conditions
- Provide guidance on product specifications
- Handle complaints, questions, financial and payment inquiries, and delays
- Contribute to a successful customer and team experience
- Report to the department supervisor
Requirements
What you’ll need- Proficiency in Microsoft Office, especially Excel
- Ability to manage multiple tasks simultaneously
- Excellent written and telephone communication skills
- Ability to work as part of a team
- Analytical mindset
- Comfortable using various tools and typing
- Adaptability to work in a fast-changing environment
- Higher education preferred
- No prior professional experience required
Benefits
Comp & perks- Transportation allowance
- Meal or food allowance (BRL 250.00)
- Medical insurance
- Dental insurance
- Life insurance
- Childcare assistance
- Education assistance
- TotalPass partnership
- Sesc partnership
- University partnerships
- Employee Assistance Program
- Work equipment provided
- Work-from-home allowance
- Support for professional development and career advancement
- Individualized training via webcam
- 1,000 free courses
- Inclusive culture and social responsibility