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Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Act as a trusted advisor for strategic accounts
- Drive customer retention, expansion, and satisfaction
- Lead onboarding for high-value or complex accounts
- Build and maintain strategic relationships with senior stakeholders
- Own and execute renewal and expansion strategies using the MEDDPICC sales methodology
- Monitor adoption rates, customer satisfaction scores, and customer health metrics
- Identify risks, mitigate challenges, and implement advanced adoption strategies
- Use advanced knowledge of Tenable’s product suite to design tailored adoption strategies
- Advocate for customers internally and communicate feedback to influence product roadmaps and service enhancements
- Collaborate with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support
- Mentor Associate and Customer Success Managers
- Refine customer success frameworks, tools, and processes
Requirements
What you’ll need- BA/BS degree or equivalent work experience
- 8+ years in customer-facing roles
- 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement
- Expertise managing high-value SaaS or subscription-based accounts
- Experience driving adoption and delivering measurable outcomes
- Strong relationship management skills with senior stakeholders
- Success meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction
- Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption
- Exceptional written and verbal communication, problem-solving, and time-management skills
- Proficiency in Salesforce.com and Google Suite
- Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment
- Experience mentoring or coaching team members
- Ability to travel up to 40% to support customer engagements or attend business events
Benefits
Comp & perks- Equal Employment Opportunity commitment
- Reasonable accommodation during the application or recruiting process for disabilities
- Support and resources to do meaningful work
- Collaborative culture of belonging, respect, and excellence