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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management within the SaaS sector, focusing on relationship building, customer engagement, and success metrics analysis. Proficient in utilizing CRM tools and adapting to new technologies to enhance customer satisfaction and retention.
Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceCRM Tools ProficiencyFluent in Finnish and EnglishStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success PlansCustomer Metrics AnalysisUpselling and Cross-SellingCustomer Relationship ManagementPublic Procurement Knowledge
Soft Skills
Relationship BuildingOrganizational SkillsAttention to DetailProblem SolvingIndependent Work
Tools & Technologies
HubSpotSalesforceAI Technologies
Industry Keywords
Customer SatisfactionRetention RateNPSFast-Paced Start-Up EnvironmentMarketing Collaboration
About the role
Key responsibilities & impact- Onboard customers and build and maintain strong customer relationships
- Understand customers' goals, challenges, and pain points
- Develop and execute customer success plans
- Provide ongoing support and guidance using the platform
- Monitor and analyse customer usage and recommend improvements to adoption and usage
- Engage customers to secure subscription renewals
- Identify upsell and cross-sell opportunities and collaborate with sales to close deals
- Provide customer feedback to product and engineering teams
- Collaborate with marketing on customer case studies, testimonials, and other materials
- Resolve customer issues and ensure customer satisfaction
- Measure and report customer success metrics including retention rate, CSAT, and NPS
- Collaborate with marketing, sales, and product teams
Requirements
What you’ll need- Experience in a customer-facing role within the SaaS/tech sector
- Excellent communication and relationship-building skills
- Ability to work independently and manage multiple customer accounts simultaneously
- Familiarity with AI technologies and ability to adapt to new technologies
- Strong organisational skills with keen attention to detail
- Proficient in Finnish and English
- Experience may come from a business, sales, customer-facing, operational, or procurement-related background
- Bachelor's degree in business, marketing, or a related field (bonus, not mandatory)
- Experience with CRM tools such as HubSpot or Salesforce (bonus, not mandatory)
- Experience in a fast-paced start-up environment (bonus, not mandatory)
- Experience and/or knowledge of public procurement processes (bonus, not mandatory)
- Fluency in Swedish, Norwegian, or another European language (bonus, not mandatory)
Benefits
Comp & perks- Equality and inclusion statement: workplace where everyone belongs, voices are heard, and experiences are respected
- Opportunity to gain experience at a cutting-edge tech startup
- Opportunity to contribute to improving public-sector services and public procurement
- Opportunity to grow with Tendium