Customer Success Manager, Junior, Norwegian Speaking

Tendium

. Onboard customers and build and maintain strong customer relationships .

Posted 10/26/2026full-timeStockholm • SwedenJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within the SaaS sector, focusing on relationship building, customer engagement, and retention metrics. Proficient in utilizing CRM tools and adapting to new technologies to enhance customer satisfaction and drive platform adoption.

Highest-signal resume keywords

Customer Success ManagementCRM Tools (HubSpot, Salesforce)Customer Relationship BuildingRetention Metrics (CSAT, NPS)SaaS Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansCustomer Usage AnalysisUpselling and Cross-SellingPublic Procurement ProcessesAI Technologies Familiarity

Soft Skills

Excellent CommunicationStrong Organisational SkillsRelationship-BuildingProblem-SolvingAbility to Work Independently

Industry Keywords

SaaSCustomer-Facing RoleFast-Paced Start-Up EnvironmentBusiness BackgroundMarketing Background

About the role

Key responsibilities & impact

Onboard customers and build and maintain strong customer relationships
Understand customers' goals, challenges, and pain points
Develop and execute customer success plans
Provide ongoing support and guidance on the platform
Monitor and analyse customer usage and recommend improvements to platform adoption and usage
Engage customers to secure subscription renewals
Identify upsell and cross-sell opportunities and work with the sales team to close deals
Represent the voice of the customer and provide feedback to product and engineering teams
Collaborate with marketing to create customer case studies, testimonials, and related materials
Resolve customer issues and ensure customer satisfaction
Measure and report customer success metrics, including retention rate, CSAT, and NPS
Collaborate with marketing, sales, and product teams as part of the sales team

Requirements

What you’ll need

Experience in a customer-facing role within the SaaS/tech sector
Excellent communication and relationship-building skills
Ability to work independently and manage multiple customer accounts simultaneously
Familiarity with AI technologies and ability to adapt to new technologies
Strong organisational skills with keen attention to detail
Proficient in Norwegian and English
Experience may come from a business, sales, customer-facing, operational, or procurement-related background
Bachelor's degree in business, marketing, or a related field is preferred but not mandatory
Experience with CRM tools such as HubSpot or Salesforce is a bonus
Experience in a fast-paced start-up environment is a bonus
Experience and/or knowledge of public procurement processes is a bonus
Fluency in Swedish, Finnish, or another European language is a plus

Benefits

Comp & perks

Equality and inclusion statement emphasizing diversity, belonging, respect, and inclusion
Opportunity to gain experience at a cutting-edge tech startup
Opportunity to contribute to improving public-sector procurement and society
Opportunity to grow with Tendium