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Italian-Speaking Agent
Tendrill International Sdn Bhd. Join scheduled hourly calling sessions using the platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluent or native-level Italian communication skills are essential, along with the ability to follow scripts and handle objections effectively. Proficiency in basic computer skills and familiarity with Google Workspace tools support efficient call management and collaboration.
Highest-signal resume keywords
Fluent Italian (C1–C2)Strong Verbal Communication SkillsActive Listening SkillsBasic Computer SkillsPrevious Call Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismMultitasking
Tools & Technologies
Google WorkspaceHeadset with Microphone
Industry Keywords
Outbound CallsCustomer ServiceTelemarketingPhone-Based ExperienceScheduled Calling Sessions
About the role
Key responsibilities & impact- Join scheduled hourly calling sessions using the platform
- Make a high volume of outbound calls
- Communicate with live contacts in Italian and navigate gatekeepers professionally
- Follow provided scripts and handle basic objections using scripts and rebuttals
- Transfer qualified calls to the appropriate Representatives
- Take accurate notes and record call outcomes in the platform
- Multitask while maintaining professionalism and call quality
- Collaborate with a friendly, international team
Requirements
What you’ll need- Fluent or native-level Italian (C1–C2)
- Basic to intermediate English and Spanish proficiency is a plus for internal communication
- Strong verbal communication and active listening skills
- Ability to follow scripts, instructions, and established processes
- Basic computer skills, including familiarity with Google Workspace tools
- Reliable computer and internet connection
- Quiet, distraction-free workspace
- Computer with at least 8 GB RAM
- Intel Core i5 or AMD Ryzen 5 processor or better
- Stable internet connection with speeds of at least 100 Mbps
- Headset with a working microphone
- Previous call center, customer service, telemarketing, or phone-based experience is a plus, but not required
- Availability for scheduled calling sessions Monday through Friday, 7 am to 10 am MTZ, with no weekend shifts
Benefits
Comp & perks- 100% remote work: Work from home without commuting
- Flexible scheduling: Share your availability for scheduled calling sessions
- Training and ongoing support: Learn our platform, scripts, and processes
- International work environment: Collaborate with a friendly, multicultural team
- Professional development: Strengthen your communication, technology, and remote-work skills
- Hourly/session-based pay: Earn according to the sessions you work