Customer Care Representative

Tenet Healthcare

. Answer inbound customer service calls related to patient accounting questions .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $15 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and problem-solving skills while effectively managing patient accounting inquiries. Proficient in documenting interactions and applying knowledge of healthcare reimbursement processes.

Highest-signal resume keywords

Customer ServiceProblem-SolvingCall Center ExperienceEPIC ExperienceHealthcare Reimbursement Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient AccountingDocumentationCall ResolutionReimbursement InterpretationThird-Party Billing Knowledge

Soft Skills

Attentive ListeningCalming Tone of VoiceEffective CommunicationDe-Escalation SkillsStress Management

Tools & Technologies

Proprietary Software

Industry Keywords

Inbound Call CenterCustomer Service EnvironmentManaged Healthcare ContractsInsurance CompaniesGovernment Payers

About the role

Key responsibilities & impact

Answer inbound customer service calls related to patient accounting questions
Make outbound follow-up calls on outstanding accounts when inbound call volumes are low
Answer calls promptly without drops or abandons
Determine the reason for calls and assist with questions, concerns, or problems
Focus on timely, first-call resolution
Document all call actions in proprietary software
Follow documented escalation paths when necessary
Participate in one-on-ones and huddles with leadership to review performance opportunities and receive coaching

Requirements

What you’ll need

Must reside in the US
Call center and EPIC experience preferred
Exceptional customer service, problem-solving, and analyzing skills
Professional and calming tone of voice with complete command of the English language
Ability to summarize calls accurately in notes
Ability to facilitate customer conversations and understand issues
Ability to perform essential functions independently and flexibly
Ability to de-escalate issues and maintain control of calls
Ability to work effectively under stress and handle difficult personalities
Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Attentive listening skills
Ability to clearly articulate responses using appropriate voice modulation
High school education or equivalent
1–2 years of prior experience in an inbound call center and/or customer service environment
Hospital patient account billing experience or knowledge of third-party reimbursements from insurance companies and government payers is a plus
Ability to sit at a computer terminal for extended periods

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status
Conifer observed holidays receive time and a half
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act