Customer Service Representative

Tenet Healthcare

. Support the Customer Service Call Center for physician billing across multiple clients .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical customer service, particularly in handling sensitive billing inquiries while maintaining HIPAA compliance. Proficient in managing high call volumes and ensuring patient satisfaction through effective communication and problem resolution.

Highest-signal resume keywords

Medical Customer Service ExperienceHIPAA ComplianceMicrosoft Outlook ProficiencyMedical Billing Systems ExperienceCall Center Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Billing SystemsMicrosoft OutlookMicrosoft ExcelMicrosoft WordCall Center ProceduresPatient Billing Issues HandlingConfidentiality MaintenanceTask PrioritizationClient Obligations ManagementCall Volume Management

Soft Skills

ProfessionalismCommunicationProblem SolvingCustomer ServiceConfidentiality

Tools & Technologies

GE CentricityEPIC

Industry Keywords

Patient SatisfactionCall Center MetricsHigh School DegreeVaccinations ConfirmationConfidential Billing Inquiries

About the role

Key responsibilities & impact

Support the Customer Service Call Center for physician billing across multiple clients
Handle a large call volume while ensuring quality customer service and patient satisfaction
Follow up on issues not resolved during conversations with patients or guarantors
Answer patient calls within call center metric guidelines
Assist patients with sensitive and confidential billing inquiries
Collect outstanding patient balances while meeting client obligations
Handle multiple tasks and set appropriate priorities with client information
Maintain HIPAA compliance
Follow the work schedule and call center phone procedures
Maintain professionalism and confidentiality

Requirements

What you’ll need

High School degree or equivalent required
At least 1 year experience in a medical customer service role preferred
Previous experience in a call center environment preferred
Proficiency in Microsoft Outlook, Excel and Word required
Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
Ability to handle sensitive and confidential patient billing issues
Ability to follow HIPAA compliance guidelines
Ability to adhere to work schedule and call center phone procedures
Ability to work in a sitting position, use a computer, and answer the telephone
Ability to travel
Candidates must obtain and provide confirmation of all required vaccinations and screenings prior to employment, as applicable and permitted by law

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status
Conifer observed holidays receive time and a half
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act