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Customer Service Representative
Tenet Healthcare. Support the Customer Service Call Center for physician billing for multiple clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical customer service, particularly in handling sensitive billing inquiries while ensuring HIPAA compliance. Proficient in using medical billing systems and Microsoft Office tools to support effective communication and patient satisfaction.
Highest-signal resume keywords
Medical Customer Service ExperienceCall Center Environment ExperienceProficiency In Microsoft OutlookProficiency In Microsoft ExcelProficiency In Microsoft Word
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Billing SystemsGE CentricityEPICHIPAA ComplianceCall Center Procedures
Soft Skills
Quality Customer ServiceProfessionalismConfidentiality
Certifications & Qualifications
High School Degree Or Equivalent
Industry Keywords
Patient Billing InquiriesCall Volume ManagementOutstanding Patient BalancesSensitive Billing Issues
About the role
Key responsibilities & impact- Support the Customer Service Call Center for physician billing for multiple clients
- Handle a large call volume while ensuring quality customer service and patient satisfaction
- Follow up on issues not resolved during conversations with patients or guarantors
- Answer patient calls within call center metric guidelines
- Serve as the primary source of communication for patients’ billing inquiries
- Assist patients with sensitive and confidential billing issues while supporting collection of outstanding patient balances
- Complete other related customer service duties as assigned
- Maintain professionalism and confidentiality
Requirements
What you’ll need- High School degree or equivalent required
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Outlook, Excel and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
- Ability to handle sensitive and confidential patient billing issues
- Ability to ensure HIPAA compliance
- Ability to adhere to work schedule and call center phone procedures
- Must be able to work in sitting position, use computer and answer telephone
- Ability to travel
- Must obtain and provide confirmation of required vaccinations and screenings, as applicable and permitted by law
Benefits
Comp & perks- Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
- Conifer observed holidays receive time and a half.
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program
- Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.