Customer Service Representative

Tenet Healthcare

. Answer inbound customer service calls related to patient accounting questions .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and problem-solving skills in a call center environment, with the ability to handle patient accounting inquiries and facilitate effective communication. Proficient in managing difficult conversations and ensuring first-call resolution while adhering to healthcare reimbursement protocols.

Highest-signal resume keywords

Customer ServiceProblem-SolvingPatient Account Billing ExperienceCall Center ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AccountingThird-Party ReimbursementsManaged Healthcare ContractsCall HandlingFirst-Call Resolution

Soft Skills

Attentive ListeningDe-EscalationCalming Tone of VoiceFlexibilityStress Management

Tools & Technologies

Call Center SoftwareHeadset

Certifications & Qualifications

Required Vaccinations

Industry Keywords

HealthcareCustomer Service EnvironmentInsurance CompaniesGovernment Payers

About the role

Key responsibilities & impact

Answer inbound customer service calls related to patient accounting questions
Make outbound follow-up calls on outstanding accounts when inbound call volumes are low
Answer calls promptly and professionally while avoiding drops and abandons
Determine the reason for each call and assist with questions, concerns, or problems
Focus on first-call resolution
Refer matters to issue/content experts and facilitate resolution
Escalate matters to supervisors, request appropriate information, or take appropriate action
Perform other duties as assigned
Work in a call center environment with headset and multiple nearby workstations; hospital environment may include direct patient interaction

Requirements

What you’ll need

High school education or the equivalent
1–2 years prior experience in an inbound call center and/or customer service environment
Hospital patient account billing experience or knowledge of third-party reimbursements from insurance companies and government payers is a plus
Exceptional customer service, problem-solving, and analyzing skills
Professional and calming tone of voice with complete command of the English language and appropriate grammar
Ability to facilitate conversations and understand customer issues
Ability to perform essential functions independently, flexibly, and creatively
Ability to de-escalate calls and instill confidence in the resolution
Ability to function effectively under stress and handle difficult personalities
Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Attentive listening skills
Ability to clearly articulate responses using appropriate voice modulation
Ability to sit at a computer terminal for extended periods
Required vaccinations and screenings prior to employment, as applicable and permitted by law

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Conifer observed holidays receive time and a half.
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.