Customer Service Representative

Tenet Healthcare

. Answer inbound customer service calls related to patient accounting questions .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first-call resolution and effective problem-solving in a call center environment. Possesses knowledge of hospital patient account billing and the ability to communicate clearly and professionally with patients and colleagues.

Highest-signal resume keywords

Customer ServiceProblem-SolvingInbound Call Center ExperienceHospital Patient Account BillingAttentive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Accounting3rd Party ReimbursementsManaged Healthcare ContractsCall Center OperationsIssue Escalation

Soft Skills

Calming Tone of VoiceCreative Problem-SolvingDe-Escalation TechniquesEffective CommunicationStress Management

Tools & Technologies

HeadsetComputer Terminal

Industry Keywords

Customer Service EnvironmentHealthcareInsurance CompaniesGovernment Payers

About the role

Key responsibilities & impact

Answer inbound customer service calls related to patient accounting questions
Make outbound follow-up calls on outstanding accounts when inbound call volumes are low
Answer calls promptly without drops or abandons
Identify callers’ reasons for contact and assist with questions, concerns, or problems
Focus on first-call resolution
Facilitate resolution by referring matters to issue/content experts
Escalate matters to supervisors, request appropriate information, or take appropriate action
Work in a call center environment with a headset and multiple nearby workstations
May interact directly with patients in a hospital environment
Perform other duties as assigned

Requirements

What you’ll need

High school education or the equivalent
1–2 years prior experience in an inbound call center and/or customer service environment
Hospital patient account billing experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus
Exceptional customer service, problem-solving, and analyzing skills
Professional and calming tone of voice with complete command of the English language and appropriate grammar
Ability to facilitate conversations and establish an understanding of the customer's issue/reason for contact
Ability to work independently, flexibly, and use creative problem-solving techniques
Ability to de-escalate issues and instill confidence in customers
Ability to function effectively under stress and handle difficult personalities
Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Attentive listening skills
Ability to clearly articulate responses using appropriate voice modulation
Ability to sit at a computer terminal for extended periods
Required vaccinations and screenings prior to employment, as applicable and permitted by law

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status
Conifer observed holidays receive time and a half
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act