Patient Account Representative

Tenet Healthcare

. Work accounts to ensure they are resolved in a timely manner .

Posted 11/2/2026full-timeRemote • United StatesJunior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical claims processing and hospital collections, with a thorough understanding of the revenue cycle and compliance with state and federal regulations. Proficient in navigating hospital systems and managing accounts while maintaining productivity and quality standards.

Highest-signal resume keywords

Medical Claims ProcessingRevenue Cycle ManagementMicrosoft Office (Word, Excel)Managed Care CollectionsEOB Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Claims ExperienceHospital Collections ExperienceTyping Speed (45 WPM)Patient Accounting ApplicationsHospital Billing Form Requirements (UB04)HCFA 1500 Forms FamiliarityContract Language UnderstandingProblem SolvingAnalytical SkillsCritical Thinking

Soft Skills

Interpersonal SkillsCommunication SkillsDecision MakingPrioritizationProfessional Manner

Tools & Technologies

ACEVI WebIMaCSOnDemand

Industry Keywords

Managed CareMedicareMedicaidHMOPPOIPACapitationFederal RegulationsState RegulationsRevenue Cycle Process

About the role

Key responsibilities & impact

Work accounts to ensure they are resolved in a timely manner
Follow up on claim submission and review remittances for insurance collections
Create and pursue disputed balances from government and non-government entities
Interact with insurance plans, patients, physicians, attorneys and team members
Navigate system applications and payer websites to determine account actions
Document clear and concise notes regarding claim status and actions taken
Maintain daily productivity goals while meeting quality standards
Identify and communicate system access, payer behavior, workflow, and insurance collection issues
Provide support for absent or backlogged team members
Research accounts using patient accounting applications and internet resources
Contact third-party payors and patients by phone, email, or online regarding uncollected balances
Resolve issues, update plan IDs, adjust patient or payor demographic and insurance information, and identify payor trends
Request information and documentation from patients, medical records, and other sources
Review contracts and identify billing or coding issues; request rebills, secondary billing, or corrected bills
Take timely action to resolve accounts or open dispute records for further research
Maintain desk inventory without backlog while achieving productivity and quality standards
Perform special projects and other assigned duties
Recognize payor delays and trends, take corrective action, and escalate aged accounts to the Supervisor
Attend meetings, training seminars, and in-services
Respond timely to emails and telephone messages
Ensure compliance with state and federal laws and regulations for Managed Care and other third-party payors

Requirements

What you’ll need

High School diploma or equivalent
1-4 years medical claims and/or hospital collections experience
Minimum typing requirement of 45 wpm
Thorough understanding of the revenue cycle process, from patient access through Patient Financial Services procedures and policies
Intermediate skill in Microsoft Office (Word, Excel)
Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently
Has a full understanding of Commercial, Managed Care, Medicare and Medicaid collections
Intermediate knowledge of Managed Care contracts, contract language, and Federal and State requirements for government payors
Familiar with HMO, PPO, IPA and Capitation and how these payors process claims
Intermediate understanding of EOB
Intermediate understanding of hospital billing form requirements (UB04) and familiarity with HCFA 1500 forms
Ability to problem solve, prioritize duties and follow through completely with assigned tasks
Ability to communicate in a clear and professional manner
Must have good oral and written skills
Strong interpersonal skills
Above average analytical and critical thinking skills
Ability to make sound decisions
Some college coursework in business administration or accounting preferred
Required vaccinations and screenings, as applicable and permitted by law, prior to employment start

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status
Conifer observed holidays receive time and a half
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act
Competitive benefits package
Leadership to take your career to the next step