Patient Account Representative

Tenet Healthcare

. Work patient accounts to ensure timely resolution .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $16 - $24 per hourWebsite

About the role

Key responsibilities & impact

Work patient accounts to ensure timely resolution
Follow up on claim submissions and review remittances for insurance collections
Create and pursue disputed balances from government and non-government entities
Interact with insurance plans, patients, physicians, attorneys, and team members
Navigate system applications and payer websites to determine account actions
Use job aids for Patient Accounting processes
Document claim status and account actions clearly in the patient accounting system
Maintain daily productivity and quality standards
Identify and communicate system access, payer behavior, workflow, and insurance collection issues
Support absent or backlogged team members
Research accounts using patient accounting applications and internet resources
Contact third-party payors and patients by phone, email, or online regarding uncollected balances
Update plan IDs and patient or payor demographic and insurance information
Identify payor issues and trends and resolve recoupment issues
Request information and documentation from patients and medical records
Review contracts, identify billing or coding issues, and request rebills, secondary billing, or corrected bills
Resolve accounts or open dispute records for further research and continued collection
Maintain current desk inventory without backlog
Perform special projects and document and communicate findings
Recognize payor delays and trends, respond to avoid accounts receivable aging, and escalate delayed or aged accounts to the Supervisor
Attend meetings, training seminars, and in-services
Respond timely to emails and telephone messages
Ensure compliance with state and federal laws and regulations for Managed Care and other third-party payors

Requirements

What you’ll need

High School diploma or equivalent
1-4 years medical claims and/or hospital collections experience
Minimum typing requirement of 45 wpm
Thorough understanding of the revenue cycle process, from patient access through Patient Financial Services procedures and policies
Intermediate skill in Microsoft Office (Word, Excel)
Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently
Clear and professional communication skills
Good oral and written skills
Strong interpersonal skills
Above average analytical and critical thinking skills
Ability to make sound decisions
Full understanding of Commercial, Managed Care, Medicare and Medicaid collections
Intermediate knowledge of Managed Care contracts, contract language, and federal and state requirements for government payors
Familiarity with HMO, PPO, IPA, and Capitation terms and claims processing
Intermediate understanding of EOB
Intermediate understanding of hospital billing form requirements (UB04) and familiarity with HCFA 1500 forms
Ability to problem solve, prioritize duties, and follow through completely with assigned tasks
Ability to obtain and provide confirmation of required vaccinations and screenings prior to employment, as applicable and permitted by law

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status
Conifer observed holidays receive time and a half
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act
Remote work arrangement