Patient Service Center Representative, Financial Clearance

Tenet Healthcare

. Handle day-to-day Financial Clearance and Scheduling operations for patients .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Financial Clearance and Scheduling operations, ensuring accurate patient registration and appointment management while providing exceptional customer service. Proficient in multitasking within a call-center environment and effectively communicating with patients in both English and Spanish.

Highest-signal resume keywords

Financial Clearance OperationsPatient SchedulingCustomer Service ExperienceBilingual (Spanish)Pre-registration Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingInsurance VerificationData EntryPre-certification RequirementsOrder ManagementFinancial Liability DeterminationMultitaskingTyping AbilityWindows-based Computer Knowledge

Soft Skills

Strong Communication SkillsPositive Patient ExperienceAbility to Work in a TeamAttention to DetailAdaptability

Tools & Technologies

Dual Computer MonitorsCall Center Software

Certifications & Qualifications

High School Diploma or GEDMedical Certification Program (Preferred)

Industry Keywords

HealthcarePatient Financial ResponsibilityCall Center EnvironmentCustomer ServicePre-registration

About the role

Key responsibilities & impact

Handle day-to-day Financial Clearance and Scheduling operations for patients
Create a positive patient experience through accurate and efficient service
Complete scheduling and registration functions during a single patient call
Schedule appointments and provide preparation information, directions, and order-management information
Verify patient demographics and insurance information
Determine and secure payment of patient financial liability and perform collection efforts
Verify orders are complete and match scheduled procedures when assigned to Order Management
Index and export physicians’ orders to the correct account number
Collect and verify demographic and financial data for complex pre-registration assignments
Determine patient financial responsibility and secure pre-payment for future services
Create complete pre-registration accounts for inpatient or surgical admissions
Complete pre-certification requirements by obtaining authorization from insurers and/or healthcare facilities
Perform other duties as assigned based on departmental needs

Requirements

What you’ll need

Spanish required
Required: High school diploma or GED
Ability to work in a production driven call-center environment
Familiarity with working with dual computer monitors
Basic typing ability
Working knowledge of Windows-based computer environment
Ability to multitask in multiple systems simultaneously
Extensive multitasking ability
Strong written and verbal communication skills
Must be able to work in sitting position, use computer, and answer telephone
Ability to travel
Required vaccinations and screenings may need to be obtained and confirmed before employment, as applicable and permitted by law
Preferred: Two plus years of college; two years in a professional, customer service-driven environment may substitute for two years of college
Preferred: Completion of related medical certification program
Preferred: Telephone/call center experience
Preferred: Pre-registration and/or scheduling experience
Preferred: 2–3 years of customer service experience

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status
Conifer observed holidays receive time and a half
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act
Remote work arrangement