Patient Service Center Representative II – Clinical Authorizations

Tenet Healthcare

. Handle day-to-day Financial Clearance and Scheduling operations for patients .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial clearance and scheduling operations, ensuring accurate patient registration and appointment management while providing exceptional customer service in a call-center environment.

Highest-signal resume keywords

Financial Clearance OperationsPatient SchedulingCustomer Service ExperiencePre-registration ProcessesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Data VerificationAppointment SchedulingPre-certification RequirementsInsurance VerificationData EntryMultitaskingOrder ManagementTyping AbilityDual Monitor UsageWindows Operating System

Soft Skills

Strong Communication SkillsAbility to MultitaskPositive Patient ExperienceAttention to DetailProblem Solving

Certifications & Qualifications

High School DiplomaGEDMedical Certification Program

Industry Keywords

Call Center EnvironmentPatient Financial ResponsibilityHealthcare OperationsCustomer ServicePre-registration

About the role

Key responsibilities & impact

Handle day-to-day Financial Clearance and Scheduling operations for patients
Create a positive patient experience through accurate and efficient service
Complete scheduling and registration functions during one call
Schedule appointments and provide preparation information, directions, and order-management information
Verify patient demographics, insurance information, eligibility, and benefits
Determine and secure payment of patient financial liability and perform collection efforts
Verify orders are complete and match scheduled procedures when assigned to Order Management
Index and export physician orders to the correct account number
Collect and verify demographic and financial data for complex pre-registration
Determine patient financial responsibility and secure pre-payment for future services
Create complete pre-registration accounts for inpatient or surgical admissions
Complete pre-certification requirements by obtaining authorization from insurers and/or healthcare facilities
Perform other duties as assigned based on departmental needs

Requirements

What you’ll need

Required: High school diploma or GED
Ability to work in a production driven call-center environment
Familiarity with working with dual computer monitors (may be required to use dual monitors)
Basic typing ability
Working knowledge of Windows based computer environment
Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
Extensive multitasking ability
Strong written and verbal communication skills
Must obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment, as applicable and permitted by law
Preferred: Two plus years of college; two years in a professional, customer service-driven environment may substitute for two years of college
Preferred: completion of related medical certification program
Preferred: Telephone/call center experience
Preferred: Pre-registration and/or scheduling experience
Preferred: 2-3 years of customer service experience
Must be able to work in sitting position, use computer and answer telephone
Ability to travel

Benefits

Comp & perks

Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Conifer observed holidays receive time and a half.
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.