Patient Service Operations Director

Tenet Healthcare

. Oversee the Patient Service Center and remote employees in a call center and BPO environment .

Posted 11/5/2026full-timePalm Bay • Florida • United StatesLead💰 $92,602 - $138,902 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing call center operations and patient services, with a focus on improving efficiency and achieving performance objectives. Proficient in analyzing financial data and implementing strategic programs to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Call Center Operations ManagementEmployee ManagementFinancial Data AnalysisPerformance MeasurementInterpersonal Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementProcess ImprovementData AnalysisMultitaskingTechnical Proficiency

Soft Skills

CreativityMotivationTeam LeadershipProblem-SolvingFlexibility

Tools & Technologies

Microsoft WordMicrosoft ExcelSharePointPowerPointWindows-Based Environments

Industry Keywords

Patient ServicesBPO EnvironmentHealthcare OperationsCustomer SatisfactionHospital Leadership

About the role

Key responsibilities & impact

Oversee the Patient Service Center and remote employees in a call center and BPO environment
Deliver patient services successfully
Serve as the primary point of contact for hospital leadership at supported hospitals
Report directly to the Sr. Director, Patient Services
Lead strategic programs and projects aligned with business strategy and objectives
Implement, develop, and improve operating systems, policies, and procedures
Direct overall operations and define performance objectives, metrics, and measurement tools
Manage resources to ensure department targets are met
Assess productivity and workflow using performance measurements
Analyze and interpret financial data to meet monthly, quarterly, and yearly budget goals
Re-engineer processes through benchmarking with internal and external business partners
Use a balanced scorecard to manage site performance
Foster a service-oriented environment supporting patient care, client needs, and customer satisfaction
Ensure ongoing training, development, and personnel support
Maintain databases of current policies, procedures, and practices
Implement leadership training and performance goals for direct-report managers and supervisors
Interview, hire, and train employees; plan, assign, and direct work
Appraise performance, reward and discipline employees, address complaints, and resolve problems
Oversee Manager, PSC; Supervisor, PSC; Analyst, QA; and Rep, PSC I - LEAD

Requirements

What you’ll need

High school education or GED
Preferred: Bachelor’s Degree in Business or Healthcare
Preferred: 5+ years’ experience in direct employee management
Preferred: 5+ years management experience in call center experience, preferably in hospital operations, health insurance, or health related field
Strong understanding of call center and BPO operations and call center solutions
Excellent interpersonal and communication skills
Creativity to develop and implement changes that improve efficiency, outcomes, and overall performance
Hands-on approach to management
Highly motivated, self-starter with ability to work effectively with minimum supervision
Track record of effective team and customer relationship management; ability to lead and motivate teams
High degree of technical proficiency, problem-solving skills, and analytical ability
Flexibility and versatility in a changing work environment
Ability to manage multiple priorities and projects; excellent influencing skills
Ability to communicate and problem-solve effectively in stressful and/or fast-paced environments
Advanced skills with Word, Excel, SharePoint, and PowerPoint
Ability to work in a production-driven environment
Familiarity with dual computer monitors
Working knowledge of Windows-based computer environments
Ability to multitask in multiple systems simultaneously
Extensive multitasking ability
Required vaccinations and screenings prior to employment, as applicable and permitted by law
Ability to work in a sitting position, use a computer, and answer the telephone
Ability to travel
Ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Benefits

Comp & perks

Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level
Management level positions may be eligible for sign-on and relocation bonuses
Medical, dental, vision, disability, life, and business travel insurance
Management time off (vacation & sick leave) – min of 12 days per year
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act
Competitive benefits package
Approximately 25% travel may be required