Senior Patient Account Representative

. Follow up on accounts receivable activity and resolve patient accounts timely .

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $17 - $26 per hourWebsite

Key responsibilities & impact

Follow up on accounts receivable activity and resolve patient accounts timely
Follow up on claim submissions and review remittances for insurance collections
Create and pursue disputed balances with government and non-government entities
Conduct collection-related telephone calls with payors and patients
Navigate multiple computer systems and payer websites to determine account actions
Document claim status and account actions in the patient accounting system
Maintain daily productivity and quality standards while managing collectible account inventory
Research accounts and contact third-party payors or patients by phone, email, or online
Update plan IDs and patient or payor demographic and insurance information
Identify payor issues and trends and resolve recoupment issues
Request additional information and documentation from patients, medical records, and other sources
Review contracts, identify billing or coding issues, and request rebills, secondary billing, or corrected bills
Open dispute records and escalate delayed payments or aged accounts to the Supervisor
Compile data to resolve payer, system, or escalated account issues
Assist with special projects and communicate findings to leaders
Train or assist new and existing staff to improve production and quality
Provide coverage for absent or backlogged team members
Attend meetings, training seminars, and in-services

What you’ll need

High school diploma or equivalent education
2-5 years experience in Medical/Hospital Insurance related collections
Minimum typing requirement of 45 wpm
Thorough understanding of the revenue cycle process from patient access through Patient Financial Services
Good written and verbal communication skills
Intermediate technical skills including PC and MS Outlook
Strong interpersonal skills
Above average analytical and critical thinking skills
Ability to make sound decisions
Full understanding of Commercial, Managed Care, Medicare and Medicaid collections
Intermediate knowledge of Managed Care contracts, contract language, and federal and state requirements for government payors
Advanced knowledge of UB-04 and Explanation of Benefits (EOB) interpretation
Intermediate knowledge of CPT and ICD-9 codes
Advanced knowledge of insurance billing, collections, and insurance terminology
Ability to sit and work at a computer for extended periods
Must obtain and provide confirmation of required vaccinations and screenings, as applicable and permitted by law, before employment

Comp & perks

Signing bonus may be available for qualified new hires, subject to employment status
Conifer observed holidays receive time and a half
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – minimum of 12 days per year
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts
Healthcare and dependent flexible spending accounts
Employee Assistance program
Employee discount program
Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act
Competitive benefits package
Resources and incentives to support career development