Conversation Designer – Voice AI Agents

TENIOS GmbH

. Own Voice AI agent projects from start to finish .

Posted 9/19/2026full-timeCologne • GermanyMid-LevelSenior💰 €52,000 - €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing Voice AI agent projects, with a strong focus on customer engagement and process automation. Proficient in gathering requirements, analyzing data, and implementing solutions to enhance contact center operations.

Highest-signal resume keywords

Voice AI Agent DevelopmentNo-Code/Low-Code SolutionsRequirements GatheringData AnalysisGerman Language Proficiency (C2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice AIAutomationProcess DocumentationKPI MonitoringCustomer Requirements TranslationFunnel AnalysisConversational LogicTest Call ExecutionCRM/API IntegrationBusiness Process Mapping

Soft Skills

Customer-Facing ExperienceProblem IdentificationChange ManagementPresentation SkillsHands-On Mindset

Tools & Technologies

MetabasePower BITableauNo-Code PlatformsCRM Systems

Industry Keywords

Contact Center AutomationTelecommunicationsDACH RegionBusiness Process ImprovementCall Recordings

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own Voice AI agent projects from start to finish
Conduct discovery calls with new customers in the DACH region and international markets
Understand contact center processes and identify automation opportunities
Gather requirements and translate them into concrete specifications
Create process diagrams, target call flows, and business process documentation
Write customer-facing agent descriptions
Prepare discovery question sets and follow-ups
Present findings, options, and recommendations to customers
Build and iterate Voice AI agents on a no-code platform
Configure CRM/API integrations and complex logic together with the integration and development teams
Test agents, conduct test calls, and refine wording and logic
Monitor business KPIs such as conversion rate, call duration, goal attainment, and escalation rate
Analyze agent flows as funnels and identify drop-off points
Analyze call recordings and transcripts
Propose changes and drive their implementation
Support POC and production projects to ensure KPI commitments are met
Take over existing German and international customers and manage ongoing projects

Requirements

What you’ll need

German at C2 level
English proficiency sufficient to independently lead customer meetings
Practical experience independently building no-code/low-code solutions, including bots, automations, and flows
Experience gathering requirements from business customers and translating them into specifications
Strong data skills, including working with metrics, funnels, before-and-after comparisons, and drawing practical conclusions
Direct customer-facing experience
Hands-on mindset: identify problems, propose changes, and support them through implementation
Nice to have: experience with Voice AI agents, chatbots, or contact center automation
Nice to have: understanding of conversational logic, including intents, fallbacks, and routing
Nice to have: experience with BI tools such as Metabase, Power BI, or Tableau
Nice to have: experience working with call recordings or conversation transcripts
Nice to have: background in telecommunications or contact centers

Benefits

Comp & perks

Hybrid working model with an office location in Cologne
International B2B technology environment
Daily work with cutting-edge AI solutions and digital tools
International, highly productive team with fast decision-making and a tangible impact on company growth