FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Microsoft 365 and Windows desktop environments, providing remote IT support, and troubleshooting various applications and systems. Proficient in problem management and ensuring compliance with IT policies and security standards.
Highest-signal resume keywords
Microsoft 365 AdministrationWindows 11 SupportMicrosoft Intune ManagementPowerShell ScriptingProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementService Request TriageRemote SupportUser Setup and PermissionsWindows System TroubleshootingAutomation ToolsEndpoint ConfigurationSaaS Application SupportCompliance ManagementProject Management
Soft Skills
Analytical SkillsWritten CommunicationSpoken Communication
Tools & Technologies
Jira Service ManagementMicrosoft 365Microsoft IntuneWindows AutopilotMicrosoft SentinelMicrosoft DefenderDLPAzureSharePoint Online
Industry Keywords
IT SupportRemote WorkIT PoliciesSecurity StandardsMDMMAM
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Act as the first point of contact for incoming IT support requests via Jira Service Management
- Log, triage, and prioritize incidents and service requests according to SLAs
- Provide remote support for Microsoft 365 applications, Windows 11, email, Teams, collaboration tools, laptops, peripherals, and mobile devices
- Guide users through fixes and communicate ticket progress
- Troubleshoot Microsoft Intune device enrollment, compliance, policies, app deployments, and Windows Autopilot
- Perform Microsoft 365 administrative tasks including user setups, permissions, and license assignments
- Troubleshoot Windows systems and endpoint configurations
- Escalate issues to senior technical colleagues and collaborate on resolutions
- Identify recurring issues and propose permanent fixes through problem management
- Ensure compliance with IT policies, security standards, and best practices
- Support enterprise SaaS applications and services
- Remotely onboard and offboard colleagues
- Contribute to small infrastructure improvement projects
Requirements
What you’ll need- Must be an official resident in Poland
- Minimum of 5 years of experience in similar role(s)
- Experience managing Microsoft 365 and Windows desktop in a remote company
- Excellent problem-solving and analytical skills
- Strong written and spoken English communication skills
- Experience with automation tools and scripting languages, e.g. PowerShell
- Hands-on management of Microsoft Intune for MDM and MAM
- Experience managing small internal projects and liaising with external vendors
- Knowledge of Microsoft Sentinel, Defender, and DLP advantageous
- Experience managing Windows 365 Desktop environments
- Knowledge of Microsoft Intune, Entra ID, Azure, Microsoft 365, SharePoint Online administration, and Defender ATP
- Legally authorized to work in the country of application
Benefits
Comp & perks- Competitive salary
- Strong benefits
- Collaborative environment supporting growth and development
- Fully remote work
- Equal opportunities employer