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Customer Production Support Manager – Global Customer Service
Teradyne. Lead, coach, and develop Field Production Support Team Leads, including onboarding, performance management, goal setting, and succession planning .
Posted 10/23/2026full-timePlano • Texas • United StatesSeniorLead💰 $134,500 - $215,200 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and developing teams within production support, managing budgets and forecasts, and driving continuous improvement through methodologies such as Six Sigma and root cause analysis. Proven ability to build relationships with stakeholders and manage customer expectations in a high-volume manufacturing environment.
Highest-signal resume keywords
Team LeadershipBudget ManagementEscalation ManagementSix Sigma MethodologiesATE Platform Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementForecastingRoot Cause AnalysisSix Sigma8D MethodologyProduction ImprovementService OperationsCapacity PlanningCustomer Service LeadershipSemiconductor Capital Equipment Support
Soft Skills
Strong Communication SkillsCustomer FocusSound JudgmentCollaborationPerformance Management
Tools & Technologies
ATE PlatformsUltraFLEXUltraFLEXplusEagleFinancial Planning ToolsTicketing ToolsWorkflow Tools
Industry Keywords
High-Volume ManufacturingProduction SupportService-Contract RenewalsSemiconductor TestCapital-Equipment Service
About the role
Key responsibilities & impact- Lead, coach, and develop Field Production Support Team Leads, including onboarding, performance management, goal setting, and succession planning
- Oversee the capability, capacity, and engagement of the Production Support Engineer organization through Team Leads
- Foster accountability, knowledge sharing, standard processes, and continuous improvement
- Make staffing, hiring, and resource-allocation decisions with HR and senior management
- Own regional execution of Operational Support Services commitments across assigned accounts
- Serve as second-level escalation point for production-impacting issues
- Monitor regional KPIs and system-performance data, identify trends, and drive corrective actions
- Champion 8D, root cause analysis, 5 Whys, and Six Sigma methodologies
- Own the regional budget, annual planning, quarterly forecasting, and monthly variance analysis
- Manage cost of service and productivity metrics
- Approve expenditures, overtime, and resource decisions within delegated authority
- Provide financial inputs and business cases for headcount, capital requests, and service-product investments
- Build relationships with key customer stakeholders and participate in executive business and satisfaction reviews
- Oversee customer expectations, escalations, and regional action items
- Support Marketing and Account Managers during service-contract renewal negotiations
- Collaborate with worldwide account teams, Sales, Marketing, Engineering, and Operations
- Report to the US Operations Manager
Requirements
What you’ll need- Bachelor’s degree in electrical engineering, electronics engineering, physics, business, or a related field, or equivalent experience directly applicable to semiconductor test, capital-equipment service, or production-support leadership
- At least eight years of relevant experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment
- At least five years of people-management experience including leading Team Leads, supervisors, or managers in addition to individual contributors
- Demonstrated experience managing budgets and forecasts, with responsibility for regional or business-unit financial performance
- Experience with escalation management, service operations, and production improvement activities
- Strong written and verbal communication skills, sound judgment, customer focus, and ability to work effectively with engineering, factory, sales, service, finance, and customer stakeholders
- Willingness and ability to work on-site from the Teradyne Plano, Texas office
- Willingness and ability to travel approximately 30% of the time
- Hands-on familiarity with ATE platforms such as UltraFLEX, UltraFLEXplus, Eagle, or other legacy Teradyne platforms
- Experience with financial planning tools and workforce/capacity planning in a service organization
- Prior experience in customer-facing service leadership roles or service-contract renewals
- Familiarity with 8D, root cause analysis, 5 Whys, Six Sigma, ticketing, and workflow tools
- This position is not eligible for visa sponsorship
Benefits
Comp & perks- Discretionary bonus(es) based on financial performance
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Retirement savings plans
- Life insurance
- Disability insurance
- Paid vacation and holidays
- Tuition assistance programs
- Structured onboarding and training
- Leadership development opportunities
- Opportunities to grow into broader management roles
- Executive-level exposure to leading semiconductor manufacturers
- Ownership of a regional budget and service-delivery results
- Collaboration with worldwide account teams, Sales, Marketing, Engineering, and Operations