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Teradyne

Customer Production Support Manager – Global Customer Service

Teradyne

. Lead, coach, and develop Field Production Support Team Leads through onboarding, performance management, goal setting, and succession planning .

Posted 10/23/2026full-timeIrvine • California • United StatesSeniorLead💰 $134,500 - $215,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading and developing teams within production support, managing budgets and forecasts, and driving continuous improvement through methodologies such as Six Sigma and root cause analysis. Proven ability to build relationships with stakeholders and oversee operational commitments in a high-volume manufacturing environment.

Highest-signal resume keywords
Team LeadershipBudget ManagementEscalation ManagementContinuous ImprovementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Budget ManagementForecastingRoot Cause AnalysisSix Sigma8D MethodologyProduction ImprovementATE PlatformsService OperationsCapacity PlanningFinancial Performance Management
Soft Skills
Written CommunicationVerbal CommunicationSound JudgmentCustomer FocusCollaboration
Tools & Technologies
UltraFLEXUltraFLEXplusEagleTicketing ToolsWorkflow Tools
Industry Keywords
Semiconductor TestCapital Equipment ServiceHigh-Volume ManufacturingProduction Support LeadershipService-Contract Renewals

About the role

Key responsibilities & impact
  • Lead, coach, and develop Field Production Support Team Leads through onboarding, performance management, goal setting, and succession planning
  • Oversee the capability, capacity, and engagement of the broader Production Support Engineer organization
  • Foster accountability, knowledge sharing, standard processes, and continuous improvement across the region
  • Make staffing, hiring, and resource-allocation decisions with HR and senior management
  • Own regional execution of Operational Support Services commitments across assigned accounts
  • Serve as the second-level escalation point for production-impacting issues
  • Monitor regional KPIs and system-performance data, identify gaps and trends, and drive corrective actions
  • Champion 8D, root cause analysis, 5 Whys, and Six Sigma methodologies
  • Own the regional budget, annual planning, quarterly forecasting, and monthly variance analysis
  • Manage cost of service and productivity metrics
  • Approve expenditures, overtime, and resource decisions within delegated authority
  • Provide financial inputs and business cases for headcount, capital requests, and service-product investments
  • Build relationships with key customer stakeholders and participate in executive-level business and satisfaction reviews
  • Oversee customer expectations, escalations, action items, risks, priorities, and improvement activities
  • Support Marketing and Account Managers during service-contract renewal negotiations
  • Collaborate with worldwide account teams, Sales, Marketing, Engineering, and Operations
  • Report to the US Operations Manager

Requirements

What you’ll need
  • Bachelor’s degree in electrical engineering, electronics engineering, physics, business, or a related field, or equivalent experience directly applicable to semiconductor test, capital-equipment service, or production-support leadership
  • At least eight years of relevant experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment
  • At least five years of people-management experience including leading Team Leads, supervisors, or managers in addition to individual contributors
  • Demonstrated experience managing budgets and forecasts, with responsibility for regional or business-unit financial performance
  • Experience with escalation management, service operations, and production improvement activities
  • Strong written and verbal communication skills, sound judgment, customer focus, and ability to work effectively with engineering, factory, sales, service, finance, and customer stakeholders
  • Willingness and ability to work on-site from the Teradyne Irvine, California office
  • Willingness and ability to travel approximately 30% of the time
  • This position is not eligible for visa sponsorship
  • Hands-on familiarity with ATE platforms such as UltraFLEX, UltraFLEXplus, Eagle, or other legacy Teradyne platforms
  • Experience with financial planning tools and workforce/capacity planning in a service organization
  • Prior experience in customer-facing service leadership roles or service-contract renewals
  • Familiarity with 8D, root cause analysis, 5 Whys, Six Sigma, ticketing, and workflow tools

Benefits

Comp & perks
  • Structured onboarding and training with Global Customer Support leadership
  • Leadership development and opportunities to grow into broader management roles at Teradyne
  • Executive-level exposure to leading semiconductor manufacturers through customer business reviews
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible Spending Accounts
  • Retirement savings plans
  • Life insurance
  • Disability insurance
  • Paid vacation and holidays
  • Tuition assistance programs
  • Discretionary bonus(es) based on financial performance