Customer Production Support Manager – Global Customer Service

Teradyne

. Build and lead the field production support organization supporting a local customer .

Posted 10/27/2026full-timeAustin • Texas • United StatesSeniorLead💰 $134,500 - $215,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing field production support teams, overseeing operational commitments, and driving continuous improvement in semiconductor capital equipment environments. Proficient in budget management, escalation handling, and fostering customer relationships to enhance service delivery.

Highest-signal resume keywords

Field Production Support LeadershipBudget ManagementEscalation ManagementCustomer-Facing Service LeadershipContinuous Improvement Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical EngineeringSemiconductor TestATE Systems SupportProduction Support LeadershipFinancial PlanningCapacity PlanningRoot Cause AnalysisSix Sigma8D MethodologyWorkflow Tools

Soft Skills

Strong Communication SkillsCustomer FocusSound JudgmentTeam LeadershipCoaching and Development

Tools & Technologies

UltraFLEX ATEUltraFLEXplus ATETicketing ToolsPerformance Monitoring ToolsForecasting Tools

Industry Keywords

High-Volume ManufacturingService OperationsProduction ImprovementService-Contract RenewalsCustomer Stakeholder Engagement

About the role

Key responsibilities & impact

Build and lead the field production support organization supporting a local customer
Manage Field Production Support Team Leads and, through them, Production Support Engineers supporting UltraFLEX and UltraFLEXplus ATE systems and test fixtures
Translate customer production priorities into regional staffing, service-delivery, and improvement plans
Lead, coach, and develop Team Leads through onboarding, performance management, goal setting, and succession planning
Oversee the capability, capacity, and engagement of the broader Production Support Engineer organization
Make staffing, hiring, and resource-allocation decisions with HR and senior management
Own regional execution of Operational Support Services commitments
Serve as the second-level escalation point for production-impacting issues
Monitor regional KPIs and system-performance data, identify gaps and trends, and drive corrective and continuous-improvement actions
Champion structured problem-solving and quality methodologies across the region
Own the regional budget, annual planning, quarterly forecasting, and monthly variance analysis
Manage cost of service and productivity metrics
Approve regional expenditures, overtime, and resource decisions within delegated authority
Contribute financial inputs and business cases for headcount growth, capital requests, and service-product investments
Build relationships with key customer stakeholders and participate in executive-level business and satisfaction reviews
Oversee customer expectations, escalations, and action items
Support Marketing and Account Managers during service-contract renewal negotiations
Collaborate with worldwide account teams, Sales, Marketing, Engineering, and Operations
Train in Austin, Texas for approximately one year before relocating to another Texas-based location

Requirements

What you’ll need

A bachelor’s degree in electrical engineering, electronics engineering, physics, business, or a related field, or equivalent experience directly applicable to semiconductor test, capital-equipment service, or production-support leadership
At least eight years of relevant experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment
At least five years of people-management experience including leading Team Leads, supervisors, or managers in addition to individual contributors
Demonstrated experience managing budgets and forecasts, with responsibility for regional or business-unit financial performance
Experience with escalation management, service operations, and production improvement activities
Strong written and verbal communication skills, sound judgment, customer focus, and ability to work effectively with engineering, factory, sales, service, finance, and customer stakeholders
Willingness and ability to work from the Teradyne Austin, Texas office for several quarters during onboarding and training
Willingness and ability to travel approximately 30% of the time
Hands-on familiarity with ATE platforms such as UltraFLEX or UltraFLEXplus
Experience with financial planning tools and workforce/capacity planning in a service organization
Prior experience in customer-facing service leadership roles or service-contract renewals
Familiarity with 8D, root cause analysis, 5 Whys, Six Sigma, ticketing, and workflow tools
This position is not eligible for visa sponsorship

Benefits

Comp & perks

Discretionary bonus(es) based on financial performance
Medical insurance
Dental insurance
Vision insurance
Flexible Spending Accounts
Retirement savings plans
Life insurance
Disability insurance
Paid vacation
Paid holidays
Tuition assistance programs
Structured onboarding and training
Leadership development opportunities
Opportunities to grow into broader management roles
Executive-level exposure to leading semiconductor manufacturers
Ownership of a regional budget and service-delivery results
Collaboration with worldwide account teams, Sales, Marketing, Engineering, and Operations