Product Support Team Leader

Teradyne

. Lead, coach, and develop Production Support Engineers .

Posted 10/27/2026full-timePlano • Texas • United StatesSenior💰 $129,500 - $207,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical teams and managing production support operations, with a strong focus on customer satisfaction and continuous improvement. Proficient in problem-solving methodologies such as 8D, Root Cause Analysis, and Six Sigma, alongside experience in ATE systems within high-volume manufacturing environments.

Highest-signal resume keywords

Team LeadershipProduction Support ManagementEscalation ManagementContinuous ImprovementTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production SupportTest Program DebuggingDevice Failure AnalysisProgram Release and CorrelationKPI MonitoringRoot Cause Analysis8D Problem SolvingFive WhysSix SigmaProduction Automation

Soft Skills

Strong Communication SkillsCustomer FocusSound Judgment

Tools & Technologies

UltraFLEXUltraFLEXplusEagle Test Systems

Certifications & Qualifications

8D CertificationRoot Cause Analysis TrainingFive Whys TrainingSix Sigma Certification

Industry Keywords

ATE SystemsHigh-Volume ManufacturingProduction Support KPIsTechnical EscalationsCustomer Satisfaction Reviews

About the role

Key responsibilities & impact

Lead, coach, and develop Production Support Engineers
Align team skills and capacity with customer and business requirements
Own execution and efficient delivery of Operation Support Service commitments across assigned accounts
Manage technical escalations through structured workflows, including ownership, prioritization, action tracking, customer communication, and timely resolution
Monitor production-support KPIs and system-performance data; identify trends and drive corrective and continuous improvement actions
Drive structured problem solving using 8D, Root Cause Analysis, 5-Why, and Six Sigma
Lead production-support activities involving hardware, software, test applications, PCFD issues, production automation, and tester-to-handler or prober interfaces
Prepare for and participate in customer business updates and satisfaction reviews
Communicate performance, risks, priorities, and improvement actions
Support service-product opportunities by preparing technical and operational information for new or renewed service contracts

Requirements

What you’ll need

Bachelor’s degree in electrical engineering, electronics engineering, physics, or a related technical field, or an electronics diploma with directly applicable experience
5+ years of relevant experience supporting ATE systems in a high-volume manufacturing environment
5+ years of experience leading technical teams, including developing team capability, setting priorities, and resolving scheduling or operational issues
Experience with escalation management, test-program debugging, program release and correlation, device-failure analysis, and production improvement activities
Strong written and verbal communication skills, sound judgment, customer focus, and ability to work effectively with engineering, factory, sales, service, and customer stakeholders
Willingness and ability to travel approximately 30% of the time
This position is not eligible for visa sponsorship
Nice to have: hands-on experience supporting UltraFLEX, UltraFLEXplus, or Eagle Test Systems
Nice to have: training or certification in 8D, RCA, 5-Why, or Six Sigma

Benefits

Comp & perks

Leadership development and coaching as you grow as a people leader
Opportunities to grow into broader leadership roles at Teradyne
Exposure to worldwide account teams and leading semiconductor manufacturers
Hands-on role combining technical support with people leadership
Medical, dental, and vision coverage
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation and holidays
Tuition assistance programs
Discretionary bonus(es) based on financial performance