Customer Onboarding Manager

Tessera Labs

. Take handoffs from the GTM team and join customer calls from the start of each engagement .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and implementation management, with a strong focus on building processes, maintaining timelines, and ensuring compliance with security and regulatory standards. Proficient in using project management tools to track progress and facilitate communication across teams.

Highest-signal resume keywords

Customer Onboarding ManagementProcess DevelopmentCompliance Framework FamiliarityProject CoordinationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingImplementation ManagementEnterprise Security ReviewsCompliance RequirementsCloud DeploymentsPlaybook DevelopmentChecklistsTracking MetricsVendor Due DiligenceProcurement Processes

Soft Skills

Written CommunicationVerbal CommunicationOrganizationFollow-ThroughInfluence Without Authority

Tools & Technologies

JiraAsanaCRM SystemsAI Tools

Industry Keywords

B2B SoftwareSOC 2ISO/IEC 27001Regulated CustomersGovernment Customers

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Take handoffs from the GTM team and join customer calls from the start of each engagement
Build shared onboarding plans covering security review, compliance review, infrastructure questions, procurement, POC, and production go-live
Own timelines, open items, and next steps for several customer onboardings simultaneously
Keep customers and internal teams aligned on completed, blocked, and assigned items
Map customer approval paths for security, compliance, architecture, legal, and procurement
Follow up with customer stakeholders and help provide questionnaires, compliance evidence, and architecture documents
Identify stalled approvals and escalate through appropriate customer and Tessera contacts
Route customer questions to TPM, Security, Compliance, Infrastructure, or GTM teams and track committed answer dates
Ensure smooth handoffs between teams and prevent dropped items or repeated customer questions
Identify internal onboarding gaps and drive fixes with owning teams
Build and maintain a repeatable onboarding playbook with stage definitions, checklists, templates, and handoff criteria
Track onboarding metrics from GTM handoff to POC start and from POC to production, and report trends to leadership
Maintain a reusable library of common customer requests and answers
Use AI tools to improve tracking, follow-ups, and reporting
Own each new customer's path from GTM handoff through production go-live, making it shorter, more predictable, and easier

Requirements

What you’ll need

3–5 years of experience in customer onboarding, implementation management, customer success, project coordination, or a similar customer-facing role at a B2B software company
Excellent written and verbal communication, with confidence leading calls with customer stakeholders and following up independently
Experience running several customer engagements simultaneously and keeping each on schedule
Experience building processes from scratch, including playbooks, checklists, and trackers, and getting other teams to use them
Strong organization and follow-through, with clear written status updates
Basic understanding of enterprise security reviews, compliance requirements, and cloud deployments
Comfort working across teams with influence but without direct authority
Experience onboarding enterprise customers through security reviews, vendor due diligence, or procurement at an enterprise SaaS or AI company
Familiarity with SOC 2 or ISO/IEC 27001 compliance frameworks
Exposure to regulated or government customers with long approval cycles
Experience with Jira, Asana, or a CRM system
Background at a high-growth startup
Must be authorized to work in the U.S. for Tessera Labs
Must answer whether immigration sponsorship is required now or in the future