IT Support Specialist

Tessera Labs

. Serve as the primary point of contact for employee IT support, including onboarding/offboarding, hardware provisioning, account setup, and day-to-day troubleshooting .

Posted 10/22/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and systems administration, with a strong focus on Google Workspace administration, endpoint management, and troubleshooting hardware and software issues. Proven ability to manage IT ticket queues and coordinate with vendors while maintaining effective communication and problem-solving skills.

Highest-signal resume keywords

Google Workspace AdministrationJumpCloud ExperienceGoogle Endpoint ManagementIT Support ExperienceNetworking Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSystems AdministrationTroubleshootingDevice ProvisioningPolicy EnforcementAutomationScriptingHardware ProvisioningAccount SetupSecurity Hygiene

Soft Skills

Strong Communication SkillsSelf-Starter MindsetProblem-Solving

Tools & Technologies

Google WorkspaceJumpCloudGoogle Endpoint ManagementMicrosoft TeamsGoogle MeetN8nZapier

Industry Keywords

Endpoint ManagementIT Ticket ManagementVendor CoordinationOffice Technology SupportNetwork Basics

About the role

Key responsibilities & impact

Serve as the primary point of contact for employee IT support, including onboarding/offboarding, hardware provisioning, account setup, and day-to-day troubleshooting
Administer Google Workspace users, groups, organizational units, permissions, access requests, directory structure, and group membership
Own endpoint management and basic security hygiene using JumpCloud and Google Endpoint Management, including patching, device compliance, policy enforcement, access reviews, and security baselines
Support and maintain office technology, including Wi-Fi/network basics, printers, conference room A/V, and video conferencing hardware for Google Meet and Microsoft Teams
Diagnose hardware pairing and connectivity issues and coordinate with vendors when needed
Manage the IT ticket queue by triaging requests, setting priorities, and maintaining fast response times
Evaluate, recommend, and help implement new tools and light automation to reduce manual IT overhead
Maintain setup guides, troubleshooting runbooks, and accurate hardware and software license inventories
Coordinate with external vendors and MSPs on hardware procurement, warranty/RMA issues, and specialized support needs

Requirements

What you’ll need

5+ years of hands-on IT support or systems administration experience
Solid working knowledge of Google Workspace administration, including users, groups, OUs, and security settings
Experience with JumpCloud or a comparable directory/identity platform
Experience with Google Endpoint Management (Google MDM) for device provisioning, policy enforcement, and access control
Ability to troubleshoot software and hardware issues independently
Basic understanding of networking fundamentals, including Wi-Fi, subnets, and VPN
Strong communication skills
Self-starter mindset and ability to own ambiguous problems
Nice to have: experience supporting Google Meet hardware or Microsoft Teams Rooms deployments
Nice to have: familiarity with workflow/automation tools such as n8n or Zapier
Automation and scripting experience is a bonus
Prior experience at an early-stage or fast-growing startup is a nice to have
Must be authorized to work in the U.S. for Tessera Labs
Must answer whether immigration sponsorship will be required now or in the future

Benefits

Comp & perks

Hybrid work arrangement
Full-time employment
Compensation of $40–$50 per hour