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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Business Process Consulting and ServiceNow process implementation, with a strong focus on customizing SPM instances and building tailored reports. Proven ability to analyze business outcomes, identify risks, and provide technical guidance to clients and development partners.
Highest-signal resume keywords
ServiceNow Process ImplementationBusiness Process ConsultingAgile MethodologyITIL Foundation CertificationServiceNow System Admin Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customised ReportingRisk IdentificationOOTB Configuration AnalysisBusiness Outcome AnalysisTechnical Guidance
Tools & Technologies
ServiceNowSPM
Certifications & Qualifications
ITIL Foundation CertificationServiceNow System Admin CertificationNowCreate CertifiedServiceNow Product Implementation CertifiedCSA CertificationCAD CertificationCIS Certification
Industry Keywords
Business OutcomesBest PracticesOffshore DevelopmentReporting Requirements
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Work on a customised instance of SPM
- Provide technical guidance to the customer and their chosen offshore development partner on achieving business outcomes
- Highlight where requirements deviate from OOTB configuration and best practices
- Flag associated risks and issues
- Build customised reports
- Identify and communicate risks associated with reporting requirements and configuration
Requirements
What you’ll need- 5+ years of Business Process and Consulting experience
- Demonstrated experience leading ServiceNow process implementation and improvement engagements
- Proven experience analyzing and recommending strategies based on desired business outcomes and priorities, and associated industry experience
- Demonstrated experience with Agile Methodology
- ITIL Foundation Certification
- ServiceNow System Admin certification
- NowCreate Certified
- ServiceNow Product Implementation Certified
- CSA, CAD, CIS: ITSM, SPM certifications
- Ability to provide technical guidance on a customised instance of SPM
- Ability to build customised reports
- Ability to identify deviations from OOTB configuration and best practices, and flag associated risks and issues