L2 Support Engineer

Test Yantra

. Provide L2 application and production support for enterprise systems .

Posted 11/11/2026contractSheffield • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in L2 application and production support for enterprise systems, with strong skills in Microsoft Identity Manager, SQL Server, and .NET/C#. Proven ability to gather requirements, perform root cause analysis, and optimize processes while engaging stakeholders effectively.

Highest-signal resume keywords

L2 Application SupportMicrosoft Identity ManagerSQL ServerRoot Cause AnalysisActive Directory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ServerT-SQLMicrosoft Identity Manager.NETC#Root Cause AnalysisProcess MappingRequirements GatheringTroubleshootingPerformance Awareness

Soft Skills

Stakeholder EngagementCommunicationTime ManagementTeam PlayerSelf-Driven

Tools & Technologies

MS ExcelVisioConfluence

Industry Keywords

Enterprise SystemsIncident ManagementProblem ManagementChange ManagementInfrastructure Technologies

Tech Stack

Tools & technologies

CloudSQL.NET

About the role

Key responsibilities & impact

Provide L2 application and production support for enterprise systems
Investigate and resolve incidents, problems, and changes
Operate and troubleshoot Microsoft Identity Manager, including sync runs, connector space/metaverse issues, error handling, service requests, and workflow fallouts
Use SQL Server and T-SQL for investigation and reporting
Troubleshoot .NET/C# applications through logs, configuration, services, and support diagnostics
Work with Active Directory users, groups, OU structures, and permissions
Gather requirements across cloud and on-premise infrastructure platforms
Map processes and identify use cases
Perform root cause analysis and optimise processes to maximise efficiency
Collaborate with IT developers, engineers, and operational teams
Engage stakeholders and present work in a large programme
Deliver accountable, high-quality outputs on schedule

Requirements

What you’ll need

Experience in L2 application/production support for enterprise systems (incident, problem, change)
Working knowledge of Microsoft Identity Manager (MIM) operations, including sync run profiles, connector space/metaverse basics, and error handling
Knowledge of MIM Service request processing and workflow fallouts (desirable)
Strong SQL Server skills for investigation and reporting, including T-SQL querying, joins, and basic performance awareness
Understanding of .NET/C# applications from a support perspective, including logs, configuration, services, and troubleshooting
Familiarity with Active Directory concepts, including users, groups, OU structure, and permissions
Progressive advancement in responsibility including deep troubleshooting technical skills
Self-driven and able to work independently with minimal supervision
Requirements gathering in a technical environment across cloud and on-premise infrastructure platforms
Strong process mapping skills
Strong analysis skills
Identification of use cases
Technical understanding of infrastructure technologies
Experience working closely with IT developers/engineers and operational teams
Root cause analysis skills
Ability to optimise processes and maximise efficiency
Strong stakeholder engagement and communication skills
Confident presenting current work
Positive team player able to work as part of a large programme; questioning mind to fact-find and challenge where appropriate
Accountability for deliverables and proven track record of delivering on schedule
Good time management
Self-sufficient and able to deliver quality output without supervision
Proficient in MS Excel, Visio, and Confluence