Governance Marketing Program Lead

Texas Capital

. Lead the governance review and approval process for customer-facing communications distributed to Texas Capital Consumer clients, ensuring compliance with regulatory, legal, and business requirements .

Posted 9/21/2026full-timeDallas • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer communication governance, ensuring compliance with regulatory and legal standards while creating customer-centric content across various channels. Proficient in evaluating performance metrics and industry best practices to enhance communication effectiveness and maintain brand integrity.

Highest-signal resume keywords

Operational Banking ExperienceCustomer Communication GovernanceRegulatory ComplianceContent Creation and ReviewPerformance Metrics Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Governance ReviewContent Standards DevelopmentRegulatory DisclosuresKey Performance Indicators TrackingCommunication Accuracy Validation

Soft Skills

Outstanding Oral CommunicationOutstanding Written CommunicationInterpersonal SkillsDetail OrientedTeam Player

Tools & Technologies

MS ExcelMS WordMS PowerPointMS Outlook

Industry Keywords

Consumer BankingCustomer Experience PrinciplesGovernance PracticesContent Design TrendsBanking Regulations

About the role

Key responsibilities & impact

Lead the governance review and approval process for customer-facing communications distributed to Texas Capital Consumer clients, ensuring compliance with regulatory, legal, and business requirements
Manage the end-to-end governance of customer communication journeys, including regulatory disclosures, customer notices, key announcements, surveys, and other client-facing messaging
Create, review, and refine customer-centric content for digital, print, and operational communication channels
Collaborate with business stakeholders, product teams, legal, compliance, risk, marketing, and operational partners
Develop and maintain content standards, disclosure guidelines, templates, and documentation
Evaluate feedback, business insights, performance metrics, regulatory guidance, and industry best practices to improve communications
Develop and maintain validation processes and controls for communication accuracy, integrity, and effectiveness
Define, track, and report key performance indicators
Create, maintain, and improve policies, procedures, workflows, and controls supporting the Consumer Governance Collateral Program
Promote consistency and mitigate risk across customer-facing communications
Communicate recommendations and governance decisions while advocating for customer-focused and compliant practices
Stay current on banking regulations, consumer disclosures, governance practices, content design trends, and industry standards
Present clear and impactful updates to stakeholders and leadership
Ensure communications align with brand standards, governance requirements, regulatory obligations, and customer experience principles
Perform other duties and projects as assigned

Requirements

What you’ll need

College degree preferred but commensurate work experience will be considered
Must have at least 3-5 years operational banking experience with a focus on consumer banking
Ability to be well organized, team-player, motivated and flexible with working hours
High proficiency in the use of MS Excel, MS Word, MS PowerPoint, MS Outlook
Outstanding oral and written communication skills
Ability to multi-task and be detail oriented
Demonstrated ability and desire to thrive in a challenging fast paced work environment
Strong interpersonal skills, excellent communication skills, the ability to work effectively and build relationships both internally and externally
Must be flexible and adjust to schedule and adapt to changing business priorities

Benefits

Comp & perks

Health insurance coverage
Wellness program
Fertility and family building aids
Life and disability insurance
Retirement savings plans with a generous 401K match
Paid leave programs
Paid holidays
Paid time off (PTO)