Account Manager – Commercial Lines

TGG

. Serve as the primary point of contact for assigned small commercial clients .

Posted 9/21/2026full-timeFranklin • Tennessee • United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial insurance accounts, including renewals, endorsements, and client servicing, while maintaining high retention levels. Proficient in using AMS360 and other insurance technology platforms to ensure accurate documentation and efficient workflows.

Highest-signal resume keywords

Commercial Lines Insurance ExperienceActive Property & Casualty LicenseAMS360 ProficiencyClient Relationship ManagementHigh-Volume Workload Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ServicingEndorsementsCertificatesRenewalsAuditsDocumentation SkillsAttention to DetailProposal PreparationMarket Comparison

Soft Skills

Strong CommunicationClient-Service AbilitiesOrganizational SkillsDependabilityTeam Collaboration

Tools & Technologies

AMS360EPIC

Certifications & Qualifications

Active Property & Casualty License

Industry Keywords

Small Commercial InsuranceClient RetentionService-Level ExpectationsHigh-Volume Environment

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned small commercial clients
Manage approximately 200 commercial accounts and maintain client relationships and retention
Handle client requests, policy changes, billing questions, certificates, endorsements, audits, and other service needs
Manage renewals from start to finish, including gathering documentation, reviewing coverage, preparing proposals, and comparing available markets
Process endorsements, certificates, audits, and policy changes accurately within AMS360
Respond to client needs promptly while meeting service-level expectations and deadlines
Maintain a minimum client and renewal retention target of 90%
Complete service requests, endorsements, and certificates within established 24–72-hour timeframes
Maintain accurate, complete, and up-to-date account documentation
Monitor workload and minimize overdue items in a fast-paced, high-volume environment
Partner with Associate Account Managers, Team Leaders, Marketing, and insurance carriers to resolve issues and maintain efficient workflows
Communicate proactively with clients and internal partners regarding outstanding information, renewals, changes, and service issues
Use AMS360 and other insurance technology platforms to maintain account records and manage daily workflows
Contribute to a collaborative team environment focused on responsive service, organization, and long-term client relationships

Requirements

What you’ll need

2–5+ years of Commercial Lines insurance experience
Small commercial insurance experience strongly preferred
Active Property & Casualty license required, or ability to obtain one
Previous experience managing commercial insurance accounts from a service and account-management perspective
Experience with AMS360 required
Exposure to EPIC is a plus
Strong understanding of commercial policy servicing, endorsements, certificates, renewals, audits, and client requests
Ability to manage a high-volume workload while consistently meeting deadlines
Highly organized and process-driven with strong attention to detail
Excellent accuracy and documentation skills
Strong communication and client-service abilities
Ability to prioritize multiple accounts and competing requests in a fast-paced environment
Responsive, dependable, and comfortable working as part of a collaborative team
Ability to maintain strong client relationships and contribute to high retention levels
Prior commercial insurance experience required; candidates without it will not be considered

Benefits

Comp & perks

Opportunity to grow into larger or more complex accounts
Opportunity to progress into a Senior Account Manager position
Opportunity to progress into a future Team Lead role
Collaborative, team-oriented work environment
Employee development emphasis